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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only good thing, close by Army base
Business response:
Dear Julio, thank you for choosing us. We are sorry your stay was not the pleasant experience you deserved. Your feedback is important to us; please let us know where we need to work to improve our services for future guests. On the other hand, we are glad our location was convenient for everything you wanted to do on this visit. Please allow us to provide you with the flawless stay you deserve on a future holiday. Sincerely,Hotel Management
The property is pretty run down.. No house keeping it said on request. I was told it was only every 14 days. On lady that worked there was rude. I got stuck in the elevator for a couple minutes. The bathtub had cigarette burns and the tub faucet to turn on shower on worked half way so half pressure in shower. People staying there smoking dope in the hallway in front of rooms.
Business response:
Dear Ed, thank you for staying with us and for your candid review. Please accept our apologies for failing to provide you with a pleasant stay. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us a second chance so we can prove this is not typical of our service. We hope to see you again, and we wish you all the best with your travels.Sincerely,Hotel Management
The hotel is in a very good area. We booked three (3) rooms. Two double rooms and a queen room. The rooms were dusty and not cleaned well. There were pistachio nut shells under the chair and bed and we found a pamper under the chair as well in the queen room. One of the other rooms had cockroaches in them and the other wasn't ready when we got there. The TV in the queen room wasn't working, it was missing a power cord. We checked in Friday, didn't get the cord until Saturday night. We had to share utensils between us and we ... read more
Business response:
Dear JULIAN, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I requested a cancellation of this reservation and was charged anyway and I never checked in or stayed in the hotel, how do I get my money back?
Business response:
Dear Bryan, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation. Don't hesitate to contact our hotel if you are in doubt and would like to review your charges further. Sincerely,Hotel Management
avoid The room smelled like dirty feet, non-smoking and cigarette butts all over the grass in front of room. Left a day early due to the possible effects of hurricane Ian and tried to change the reservation at the desk....zero assistance from staff. Overall, I would avoid ever staying at extended stay america.
Business response:
Dear Gerald, thank you for choosing us. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We want every guest to be treated respectfully and for authentic, friendly service. Therefore, we sincerely apologize if this was not your ... read more
..el bano estaba muy sucio..la banera..sucia....afuera el olor a orina....y cigarillo
Business response:
Dear Andres, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without... read more
Friendly staff who were very helpful, downfall of the place was the constant smell of weed and cockroaches running across the floor. Not a military friendly place with it being so close to Fort Jackson.
Business response:
Dear Guest, thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.