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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first arrived the woman behind the counter was very friendly. Normally I say the first impression sets the tone. I wish that were correct for this review. Sadly, this was the last pleasant experience I had at the property. There are signs that say the rooms are smoke free, my room smelled like a casino full of smokers. First thing I wanted was to take a shower to wash off the long flight from the day. The shower had hairs in the bathtub, on the wall, and even in the towel that was laid over the edge of the tub. After ... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Gross! Filthy! I have stayed at many hotels but this ine took the cake. The room was disgusting....we slept with our pants and long shirts/socks on because of how gross the room was. Kept our shoes on except when sleeping because of how dirty and stained the carpet was. There was an inch of space under the door to the room so we were waiting for critters to creep under the door. There are much nicer hotels in the area for about the same amount of money, some less. Staff was friendly and helpful but no amount of niceties can ... read more
Business response:
Kimberly, thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a slightly positive note, we are happy you were pleased with the service our associates delivered. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Needs update in everything!!
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
For it to be Smoke free the smell was horrible. The first thing I did when I entered the room was kill a roach. My 6 year old was disgusted and didn't even want to stay
Business response:
Tara, thank you for your review. We are sorry for the smoke smell and roach you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Wouldnt stay again. It is a motel. Building was in need of regular maintenance. Our door had no weather stripping so bugs could come in and did. It was not clean. The plumbing handle and faucet were not secure and coming out of the wall.
Business response:
Laura, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
10 point cleaning my foot... This place is run down and our room was awful compared to the price you pay for it. The light fixture in the kitchen leaked water, the shower was worn down and flaking, there were mystery stains and burn marks on the carpet (non-smoking room) , and a set of emergency stairs was blocked by a pallet. This place had signs for 10 point cleaning system, but now I understand that it was 10 places in the room they cleaned.
There were roaches in the room, and the bed was the most uncomfortable bed I've ever slept in. I had a terrible night and could not sleep.
Business response:
Thank you for evaluating your stay with us. We regret our beds were not to your comfort and apologize for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3 star rating with 2,559 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.