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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEEDS RENOVATION The refrigerator was covered with rust - the bureau was beaten up - the shower would not connect completely and the $27 fee for the dog was exorbitant considering the condition of the room!
Business response:
William, thank you for choosing us and reviewing your stay. We sincerely apologize for the maintenance issues in your room. We must follow the processes in place to ensure each guest room is well maintained. We have shared your concerns appropriately to ensure this does not happen again in the future. We apologize for any miscommunications that may have occurred regarding our pet policy. Our policy is available on our site and should have also been communicated during your reservation confirmation and at check-in. We would w... read more
The staff was friendly and helpful, the property was out dated and dirty for what you paid. They allowed dogs on site. There was dog urine all over the sidewalks, the elevator always had strong smell of pot. You had to ask for coffee pots, hair dryer or any extras. The grab and go breakfast was a muffin and cup of coffee. Not kid friendly. Had homeless people hanging around begging from customers. Stayed here for daughters graduation and will never stay again
Business response:
Curtis, thank you for choosing to stay at our hotel while you were here for your daughter's graduation and for the detailed review. You are absolutely correct to expect clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. On a positive note, we are pleased to know you liked our... read more
First of all, my catalytic converter was stolen off my car, so you need to be aware to park very close to the lobby. I was told the cameras do not work in the parking lot, they only work right on the sidewalk. Hotel itself with minor issues, the bed was terrible.
Business response:
Alexandra, thank you for bringing this to our attention. We take these matters very seriously and will address your comments appropriately. Sincerely, Hotel Management
Not so great! The bed had a wire sticking out of the mattress, counter had bbq sauce on it and floor was a bit sticky, water pressure was low. I always forget to avoid extended stay when i travel but i suppose i picked it again because of the price.
Business response:
Jerry, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
There were roaches. The bathroom was not clean and the refrigerator was covered in rust. When I tried to checkout after the first night, i couldn't get a refund. I checked out anyway because the property was filthy. The good news is it was near Sam's Club, Wal-Mart, a movie theater, and a couple of restaurants. DO NOT STAY AT THIS PROPERTY.
Business response:
April, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. On a positive note, we are happy our location worked well for you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Not a good stay There were other guests in the hotel that made the stay unpleasant. The noise from doors slamming, yelling from the balcony in front of my room made it very unpleasant. Also, with other residents lerking in their doorway and watching you as you come into your room from your vehicle is very creepy. This location needs to be mindful of the security of the guests that stay here.,
Business response:
Lisa, please accept our sincere apologies for the noise issues you experienced and the inconvenience you had due to the other guests in our hotel. We truly value you as our guest, and your security and enjoyable stay are our top priority. Therefore, the issues you described will be addressed appropriately for improving our future guests’ experience. We hope to have another opportunity to make your next stay a comfortable one. Sincerely, Hotel Management
disappointed nasty
Business response:
James, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The cookware that was suppose to be provided was not, had to go to Walmart to get things to cook with. The refrigerator was clean on the inside but had mold around the rubber part.
Business response:
Thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. Als, tour concern reagrdi g the cleanliness of refrigerator will be shared with our team so that corrective measures can be taken. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
Dissatisfied Front desk person Ashley had an horrible attitude and didn’t wanna give me an open room for my accommodations room she assigned was poorly cleaned and had bugs
Business response:
Travis, thank you for your honest evaluation. We apologize for the unpleasant experience you had with one of our associates. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.