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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross! Filthy! I have stayed at many hotels but this ine took the cake. The room was disgusting....we slept with our pants and long shirts/socks on because of how gross the room was. Kept our shoes on except when sleeping because of how dirty and stained the carpet was. There was an inch of space under the door to the room so we were waiting for critters to creep under the door. There are much nicer hotels in the area for about the same amount of money, some less. Staff was friendly and helpful but no amount of niceties can ... read more
Business response:
Kimberly, thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a slightly positive note, we are happy you were pleased with the service our associates delivered. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Needs update in everything!!
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
For it to be Smoke free the smell was horrible. The first thing I did when I entered the room was kill a roach. My 6 year old was disgusted and didn't even want to stay
Business response:
Tara, thank you for your review. We are sorry for the smoke smell and roach you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Wouldnt stay again. It is a motel. Building was in need of regular maintenance. Our door had no weather stripping so bugs could come in and did. It was not clean. The plumbing handle and faucet were not secure and coming out of the wall.
Business response:
Laura, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
10 point cleaning my foot... This place is run down and our room was awful compared to the price you pay for it. The light fixture in the kitchen leaked water, the shower was worn down and flaking, there were mystery stains and burn marks on the carpet (non-smoking room) , and a set of emergency stairs was blocked by a pallet. This place had signs for 10 point cleaning system, but now I understand that it was 10 places in the room they cleaned.
There were roaches in the room, and the bed was the most uncomfortable bed I've ever slept in. I had a terrible night and could not sleep.
Business response:
Thank you for evaluating your stay with us. We regret our beds were not to your comfort and apologize for the concerns you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Overall it served its purpose of a place to stay close to the base for my sons graduation.. But... Less than 15 hours after being there... on my bed, climbing towards me, was a cockroach... I asked the front desk if i could switch rooms. The answer was no, we are fully booked. I Asked for a refund. but because I booked though a 3rd party i couldn't. Then i asked if there was a sister hotel my stay could be transferred to. The answer was yes, i could check out but there was no refund and i would need to pay again full price f... read more
Business response:
Thank you for your review. Although you found our location convenient for your needs, we apologize for the roaches you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Wont be back Terrible stay.. room was semi- clean at first glance but not great. Toilet didnt flush, tub drained slow. AC was loud.. worst part though, was that there must have been someone chain smoking cigs in the next room over.. it was all i could smell all night and woke up feeling like i smoked a pack myself. These were supposedly non smoking rooms, but all of the stuff i brought into the room with me stunk up my whole truck for the rest of my drive.
Business response:
Aaron, thank you for sharing the specifics of your stay with us. We apologize for the maintenance issues you outlined. We will share your comments with our engineering team and make sure we resolve the problem immediately. We also want to inform you that we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Ho... read more
Not even worth the cheap price Listed as pet friendly but had an extra charge that was not listed in detailed section of hotel description. No in-room or coffee machine. No ice available at all (even top purchase). Splatter of some kind behind toilet. Loud conversation right outside our room at 2:00 am. Cheap floor construction you could hear storm troopers as the room above prepared to leave the hotel at 5:00 AM.
Business response:
Kenneth, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.