This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was on weekend Guard training and just needed somewhere to crash. I was glad that I paid less than $40 for the room! It was extremely dirty. I honestly don’t think that they cleaned it all before I entered the room. The floors weren’t swept, Forget ANY kind of COVID cleaning!
Business response:
Thank you for sharing your thoughts about your recent stay with us. We are sorry that you had some cleanliness issues with your room, and we agree this is unacceptable. We have already followed up with the head of housekeeping to investigate where we missed a step and will take corrective action so that this does not happen again in the future. Thank you again for taking the time to share your comments. We hope to have another chance to host your lodging needs again, and have you enjoy our accommodations the way you should h... read more
Stayed on 2nd floor found out after getting into our room the stairway was closed off the only other way was a slow creaky elevator. What would we have done if there was a fire no exit. Should be reported to local fire Marshall. This place is a dump!
Business response:
William, thank you for taking the time to review your stay. We are sorry your visit was not as per your expectations and regret the inconvenience caused while you were here. We value your observations and hope you will choose us again in the future for a much better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Yikes Bugs, dead cockroach leg, smoke smell in room, dirty.
Business response:
Melissa, we apologize for the condition of your suite. Your feedback wil be discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. Moreover, your comment about the smoke smell will help us enforce our no-smoking policy more effectively. We hope you will allow us to regain your confidence in us. Sincerely, Hotel Management
Not again Shower wasn’t cleaned. Fridge was off when I turned it on leaked water. Bed was very hard. Appliances extremely old.
Business response:
Isrea, thank you for being our guest. We sincerely apologize for the condition of your suite and the discomfort it caused. Your comments will be discussed with the housekeeping and maintenance teams to take appropriate actions. We want to regain your trust and hope you will allow us to do so in the future. Sincerely, Hotel Management
stay away This place is a dump. They had roaches, a nasty bathroom, the room stank & a filthy carpet. I checked out the next day. I would have checked out the same night but I was exhausted after driving down 8 hrs for my father's funeral. There was hair in the sink & tub. I had to clean the room, kill roaches & spray Lysol the room down before I could sleep. It was not a restful sleep at all. Never again will I visit again.
Business response:
Karen, firstly, we offer our condolence for the sad demise of your father. We sincerely apologize for the discomfort caused by the issues in your suite. Your feedback will be discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. There are no excuses to be made, but we hope you allow us to host you in the future. Sincerely, Hotel Management
Terrible, sketchy, rundown, not like pictures... I grew up in a bad part of town and am not easily turned away from places, but this place had so much going on I felt seriously uncomfortable leaving my car outside. People were walking around all night on the balcony and also around the cars. It was loud, dirty, and sketchy. The first room I was sent to had brown residue all over the fridge, TV didn't work, and the people next to me were loud and smoking. So I asked to changed rooms and they did do that, but the next room was... read more
Business response:
Thank you for being our guest. We sincerely apologize for the issues you encountered in your suites at check-in. We assure you that your comments will be discussed with the housekeeping and maintenance teams to take appropriate actions. Moreover, we are sorry for the noise issue and how unpleasant you felt. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Noisy traffif The side of the hotel I was on was too close to the highway. Felt like I was taking a nap at a rest stop with the constant noise of highway traffic trucks and cars all night long so I fell asleep late. Rush hour in the morning was also very noisy.
Business response:
Marc, thank you for reviewing your stay! We hope you will accept our apologies for the noise disturbances you experienced from the highway. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We regret the inconvenience caused and hope you will choose to visit us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.