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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got to the room that theygave us and someone was in there and then the next morning the manager came to our room at 830 in the morning open the room door we was sleeping and told us to come to the front desk because the room the guy gave us was supposed to be empty they we could not go back to sleep
Business response:
Thank you for sharing your concerns. We offer our apologies for the inconvenience you had and that your sleep was disturbed. We will review this incident with our front office team to ensure this is not repeated. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Generally noisy area and the bathroom faucets could have been cleaner, but the AC and fridge worked.
Business response:
Thank you for your feedback. We are truly sorry to know you were unable to experience a comfortable stay due to the noise issue. We also regret the concerns for cleanliness. We will share this with our housekeeping team to be more diligent. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
It was ok
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Sucks. It was the worst hotel we’ve EVER stayed at. There was supposed to be No Smoking. People was smoking marijuana there. It was so easy to smell. The rooms looked dirty. Could have definitely use a paint job. No coffee pot. No plate that goes in the microwave. The tv kept losing signal. And we paid $169.00 for this room. We want a refund. We stayed the night away the next night somewhere else. And for $90.00 we got a much better hotel, clean, plenty of room inside, full breakfast, and there was no smoking anywhere that w... read more
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
Someone was killed as we were checking in. We checked out shortly after.
Business response:
Leon, thank you for sharing your concerns. We regret any negative experience you had during your visit. Please allow us some time to investigate your comments. Thank you for your time. Sincerely, Hotel Management
It was filrhy and the animals that stayed there played their music until 4 in the morning among other things.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The floors and bathtub was dirty. Filthy.
Business response:
Please accept our apologies for our hotel not meeting expectations. We do not take cleanliness issues lightly, especially with the cleanliness of our hotel; it has to be a top priority. This matter will be addressed with our team, and we hope you will consider giving us another opportunity to host you in the future. Safe travels. Sincerely, Hotel Management
I liked the pine trees on my side of the hotel but thats about it. I did not like the lack of amenities considering it was $78 a night. No coffee maker, no dishes of any sort not even a cup and only one garbage can, which I thought that was odd considering its an extended stay. In fact there were no garbage cans around the hotel and quite a bit of litter. Also there was no ice maker on the facility and the sheets were badly stained. I wouldn't stay here again thats for sure. I do want to note though that the lady at the desk... read more
Business response:
Thank you for being our guest. We take pride in providing an exceptional stay for all our patrons, so we are sorry that you felt we did not merit the rate you paid. We will utilize your comments on the cleanliness issue to enhance our guest experience. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk, and we apologize as this was not explained by our team. Please also note, each suite has a full-size refrigerator that includes ice trays for our guests' convenien... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.