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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Keith, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Edward, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Talitha, we are extremely sorry for not living up to your expectations. This is not the type of review/rating we are accustomed to receiving, and it is very disappointing to read/learn. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
The room was dirty, smelled terrible and our feet stuck to the kitchenette floor. The refrigerator was filthy and there was crumbs and bugs in the corner of the room. We cancelled our room hours after checking in and moved to another property. Would NEVER suggest this property to anyone.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
The room was infested The room (looked clean) when i came in, one of the people that worked there opened the door while i was in there he had a paper in his hand. But shut the door back. The room was infested with roaches and i believe they knew it so i left
Business response:
Thomas, thank you for the review of your stay. We apologize for the unpleasant experience you had during your stay. We are also sorry for the inconvenience you faced due to the roaches in your suite. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We understand your frustration and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management
BAD news!! This was without a doubt the worst experience we have had in travels. Room was not clean, bathroom had no wash cloths, and a bug in the tub. The amenities were nonexistent...not even a glass in the room to take medicine. Trash was piled up in hallways. I am surprised that hotels.com has such a property listed. I am doubtful to use them again.
Business response:
Thank you for evaluating your recent stay with us. We apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. Please know, kitchenware for your suite is available at the front desk upon request. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Just pay the extra money to go somewhere else. Bugs on the bed, broken table, no hot water at all, in sink or shower, customer service was terrible.
Business response:
Candice, we sincerely apologize for the issues you encountered in your room and that you had a disappointing stay here. We clearly missed the opportunities and have reviewed this with all the departments involved. We are confident we can replace this memory with a positive one the next time you are here. Please consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.