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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean cleaned thoroughly. There was a sock
Business response:
Audreya, thank you for sharing your feedback. We are sorry your suite was not serviced to the level it should have been and regret the inconvenience caused. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Very rude at the desk
Business response:
We apologize for the behavior of our associates at the front desk. Please be assured that your comments are shared with all of them, and they have been reminded of our goal to deliver excellent hospitality. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Business response:
Steven, are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
The room I booked had bed bugs in it . I got bit 8 times while sleeping
Business response:
Coleman, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Rickey, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
WORST HOTEL IN THE COLUMBIA AREA Jeremy and Ashley have the worst Customer Service I have experienced in a long time but they are not alone. I am seeking civil damages from Extended Stay Hotel based on the reason for the incident in question (mold in the bathroom) and due to the actions by the staff after expressing the concerns. I was treated like a black criminal, followed by staff, and harassed. It is unacceptable.
Business response:
Jazmine, thank you for being our guest. We are sorry you did not experience the best from some of our associates and regret the inconvenience caused. This is not the type of service our hotel is known for, and we extend our apologies. We take these reviews seriously and address them appropriately to help ensure we do not repeat mistakes. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Sleep with the lights on Roach Motel
Business response:
James, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Since... read more
Unacceptable Customer service was horrible. Front desk workers are rude and disrespectful. Beds were dirty. Nasty stains on the sheets.
Business response:
Carey, we are sorry for the difficulties experienced at our front desk and for the behavior of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.