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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty spacious room. Also pretty clean, just not neat at all. The people seem like they don’t know what the hell they're talking about and the whole fire alarm system went off in the middle of night randomly scaring literally everybody. Definitely don’t want to come back. Wasn’t horrible though lol
Business response:
Eli, thank you for taking the time to review our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. We appreciate you highlighting the positive aspects of your stay. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Got to do better Arrived late around 11:45-12 and had to wait with another couple for someone to come to the front desk. In the morning, let the shower run for 20mins and STILL no hot water. I couldn't take a shower.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available upon your arrival. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, we are sorry for the issue you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We are grateful for your pat... read more
The property was not well cared for. There was trash piled up at several place. The room was not very clean. There was NO HOT WATER!
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
the place looks great in pictures, but in reality it looks depressing. Also a couples days we discovered had bed bugs,
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Assigned room had not been cleaned. Dirty towels all over bathroom floor. Room smelled like smoke. Moved to another room. It had been cleaned but smelled like smoke. Smoke detector hanging from ceiling. huge stain in bathtub. dirt/dust in corners of bathroom floor. looked like blood stains on wall near light switch in bathroom. No continental breakfast in morning. Elevator floor filthy and sticky. No telephone or cable service. AWFUL!! Take this one off you list.Would like refund!!!
Business response:
Donald, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
this place was awful there was no hot water and no heat the microwave was missing its glass plate it sucked
Business response:
Thank you for being our guest. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Also, we apologize you were not aware of our dishware policy, where we keep all kitchenware at the front desk and provide them to you upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The place was dirty and door locks brokn was the worse places I’ve ever stayed I checked out the morning and stayed somewhere else
Business response:
Josh, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the door locks have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Poorly First it's not have my room,shower only hot water,second room stove,microwave not working appropriately and the lamp's not working
Business response:
Thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice and apologize for the issues in your rooms. Your feedback will be shared with our maintenance team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.