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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like that the room had a foul odor, and i saw roaches in the tub
Business response:
Connor, thank you for being our guest. We are sorry for the odor and insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The first room had something on the sheets. The second room I was switched to had no wash cloths and hair was on the top covers . An The refrigerator had rust like things on it. oh and the shower / tub kept backing up, disgusting.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience in your suite and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the tub have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Room was dirty My 12 year old daughter found a blade in the floor inside the room it was garbage everywhere I will never go back
Business response:
Berta, thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will reconsider choosing to stay with us again when your travels bring you and your daughter back our way. Sincerely, Hotel Management
I did not stay at this property. I immediately left after walking in my room and witnessing the smell, dirty bathroom, sheets, and amenities.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I disliked the fact they did not have any pots and pans to cook and wasnt trying to help me figure something out . not helpful at all
Business response:
We are sorry for the inconvenience and difficulties you experienced due to the shortage of kitchenware. We will share your feedback with our team as well as our management team, so we can take appropriate steps to improve our guest experience going forward. We also regret that we fell short in our service levels. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.