This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Late arrival at 10:30 p.m. The bed had blood and other stains on the sheets. Was told by staff to come to the front desk to pick up replacement sheets...so I am supposed to change the bedding? #sad
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and for the unpleasant stay you had with us. Also, please know towels and linens may be exchanged at the front desk anytime and complimentary. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
First we were given the wrong room number. For a queen size bed we were given only 3 pillows. The bed and pillows were very stiff and hard. The drain in the bathroom sink was clogging. The "Breakfast" is actually a grab and go and they were out of muffins and coffee. All they had was granola bars and plain oatmeal with no bowls only coffee cups. But at least the room was very clean!
Business response:
Thank you for your candid review of your stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is our goal to provide an excellent customer experience so we hope that you will give us a chance to redee... read more
3 rooms with dirty sheets My stay at the Extended Stay America began with being offered 3 different rooms all with soiled sheets. It was late (after 10 pm) when I arrived and I was tired from a long day of meetings. I finally told the person on staff, "Would you stay here? I may be tired but I have a standard and sleeping on soiled sheets is not my standard. This is not OK (as I pointed to brown stains on the sheets in the 3rd room. The others had yellow pee stains and brown marKS respectively.)." The person walked me to the... read more
Business response:
Jewa, thank you for your review. We sincerely apologize for the difficulties you experienced during your stay with us. Please be assured that we’re investigating the whole situation with our team, and we’re taking necessary steps in order to make sure such incidents are prevented from happening again in the future. Please consider giving us another opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Dana, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room stunk. Seriously stunk like pot. Had to keep the bathroom fan on and the window open the whole time. Tried to sleep with the window closed, and woke up to the stench of weed. Breakfast consisted of granola bars, and pre wrapped mini muffins, with warm, not hot coffee...
Business response:
Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Uncomfortable The room was filthy; over the 3 days there the room was never made, no clean towels, never saw the cleaning staff.
Business response:
Genevieve, thank you for your review. Please accept our apologies for the cleanliness issues you experienced in your room and for the inconvenience you had due to our hotel policy. We assure you that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a mini... read more
Terrible customer service, no amenities
Business response:
We are sorry for the poor service you experienced and that your stay was not to your expectation. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Rude sarcastic front desk person. Front desk person was rude from the second we checked in my sister is disabled and uses a cane, I booked through a 3rd party so no room choice, often times we can request at check in and it's not a big deal if we can't switch rooms, I'm on a budget nonetheless, our lady at check-in informed they're no way to change our reservation, I know better, but I'm not upset YET, informed us room comes with items for the kitchen and to request at the front desk. We're at the front desk, ask for possibi... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Business response:
Shyam, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.