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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Bad experience. Rooms are dirty and falling apart. No ac in our room. No engineer on sight no manager. Curtain rods falling, kitchen dirty and tables light bulbs were out. It was not worth the price. Manager if you see this review please get some employees. Thank you.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
No breakfast was available any of four mornings I was there. Staff tried to blame Labor Day holiday, but I arrived Wednesday night. Kitchen supplies are not in room, you must request at desk. No ice bucket in room. Never again.
Business response:
Bill, we are sorry we couldn’t provide you with our grab-and-go breakfast. Your feedback will be discussed with the appropriate team to see what went wrong. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Also, we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will afford us an ... read more
This was not my first time here but it was bad. Hard to find someone to check in, got a room that had not been cleaned and had to transfer next day keys not working for everyone who stepped out right after midday of course could not get anyone to fix that for close to 2 hrs. Next day got a room with a bathroom that did not flush and when I told front desk, they asked if I needed a plunger!!!
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the issue you experienced in your room. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Horrible mildew/mold smell in room. Stains, cobwebs etc.
Business response:
Josh, please accept our apologies for the experience you shared in your feedback. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
This hotel is terrible, both rooms we had smelled absolutely terrible and the place was run down and old.
Business response:
Thank you for taking the time to provide feedback about your stay. Please accept our apologies for the smell you experienced in both your rooms. We assure you that we have shared your feedback with our housekeeping team, and we’re taking immediate actions to rectify the problems you mentioned. We hope you consider a return visit so we can make a much better impression. Sincerely, Hotel Management
Stay somewhere else It was about 90 degrees in our room when we arrived and the knob on the ac was broke. There was no bedding for the pullout sofa and they also had no pillows. It wasn’t dirty but it certainly had maintenance and readiness issues. Would avoid next time.
Business response:
Melissa, thank you for choosing to stay at our hotel. We are disappointed to read about the numerous issues you encountered and the inconvenience they caused. Please accept our apologies for failing to deliver the exceptional stay you deserved. All feedback is taken seriously, and we hope you will stay with us again for a much improved experience the next time your travels bring you back this way. Sincerely, Hotel Management
Not happy! I booked a room for 2 adults and 2 kids and I got a full size bed and a sofa bed which was ok but I had no sheets or cover or pillows for the sofa bed so I called down to the front office and they said they didn’t have any pillows but I could come down to the front desk and get my sheets and covers so when I got down there I told him I needed 2 more pillows because I booked a room for 2 adults and 2 kids and all he could say was sorry we don’t have any extra pillows I said it’s not extra there should be enough pil... read more
Business response:
Please accept our sincerest apologies for the issues you experienced during your stay and that the unpleasant service you received from our front desk associates. We understand your frustration and appreciate your patience. We have made a note of your feedback and have communicated with the appropriate team for better improvement in our services and facilities. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I booked two separated rooms. Staff just gave us one at check in, without as much as an apology for their mistake. Never had this issue before at any hotel; absolutely terrible service. On top of that, cleanliness of rooms left a lot to be desired, and utter lack of convenience items that should be there in a supposedly extended stay hotel. Stay away from this establishment. Certainly not worth the room rates they charge.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered during your stay. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.