Extended Stay America Select Suites - Columbia - Gateway Drive

Anonymous 

on Expedia

6 years ago

This was not my first time here but it was bad. Hard to find someone to check in, got a room that had not been cleaned and had to transfer next day keys not working for everyone who stepped out right after midday of course could not get anyone to fix that for close to 2 hrs. Next day got a room with a bathroom that did not flush and when I told front desk, they asked if I needed a plunger!!! 

Josh 

on Expedia

6 years ago

Horrible mildew/mold smell in room. Stains, cobwebs etc. 

Anonymous 

on Expedia

7 years ago

This hotel is terrible, both rooms we had smelled absolutely terrible and the place was run down and old. 

Melissa 

on Expedia

7 years ago

Stay somewhere else It was about 90 degrees in our room when we arrived and the knob on the ac was broke. There was no bedding for the pullout sofa and they also had no pillows. It wasn’t dirty but it certainly had maintenance and readiness issues. Would avoid next time. 

Anonymous 

on Expedia

7 years ago

Not happy! I booked a room for 2 adults and 2 kids and I got a full size bed and a sofa bed which was ok but I had no sheets or cover or pillows for the sofa bed so I called down to the front office and they said they didn’t have any pillows but I could come down to the front desk and get my sheets and covers so when I got down there I told him I needed 2 more pillows because I booked a room for 2 adults and 2 kids and all he could say was sorry we don’t have any extra pillows I said it’s not extra there should be enough pil... read more

pitacvert 

on Expedia

7 years ago

I booked two separated rooms. Staff just gave us one at check in, without as much as an apology for their mistake. Never had this issue before at any hotel; absolutely terrible service. On top of that, cleanliness of rooms left a lot to be desired, and utter lack of convenience items that should be there in a supposedly extended stay hotel. Stay away from this establishment. Certainly not worth the room rates they charge. 

Anonymous 

on Expedia

7 years ago

Keep Looking. This place was built cheap and the owners have not spent any money keeping it updated. 

Anonymous 

on Expedia

7 years ago

It was one of the worst experiences we have had. After we left there we stayed at another hotel which cost the same and was a thousand times better. We will never stay at another extended stay America again. 

Anonymous 

on Expedia

7 years ago

Below expectation No room service. Always need to go to front desk for any need. After 11 pm, front desk close and no staff is there to help. Night staff is very rude. Breakfast should not to be said to breakfast. Even no milk for tea. Low quality soap and other supplies being provided. Wierd smell every where. Bed mattress old and imbalance. Not very much comfortable. The only thing was its location and spacious room, otherwise we didn't enjoy staying 3 nights. We regret to book this hotel online without looking all these f... read more