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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Keep Looking. This place was built cheap and the owners have not spent any money keeping it updated.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
It was one of the worst experiences we have had. After we left there we stayed at another hotel which cost the same and was a thousand times better. We will never stay at another extended stay America again.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Below expectation No room service. Always need to go to front desk for any need. After 11 pm, front desk close and no staff is there to help. Night staff is very rude. Breakfast should not to be said to breakfast. Even no milk for tea. Low quality soap and other supplies being provided. Wierd smell every where. Bed mattress old and imbalance. Not very much comfortable. The only thing was its location and spacious room, otherwise we didn't enjoy staying 3 nights. We regret to book this hotel online without looking all these f... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Smokers Hotel Shabby room, no conditioner, no utensils, sticky everywhere. Non-Smoking? BS. I woke up at 2am by smell of the cigarettes from adjacent room. No attendand overnight to call.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. It is never our inte... read more
Check your Sheets!!! They may not be clean!! When we got there, they said they didn't have the room available that I booked, but would give me 2 rooms for the same price I paid. This was fine and actually worked out. However, the sheets in one of the rooms was never changed and there was blood all over the sheets and pillow cases. There were no sheets or pillows for the sofa bed, and the air conditioning did not work. Housekeeping did not even enter one of the rooms to straighten up or to give clean towels. When we went to g... read more
Business response:
Hope, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Counting on your kind generosity to accept our apolo... read more
The front desk staff were wonderful; however I didn't sleep much as other guests were loud until the wee hours both nights and on the second night, I was awakened to 2 drunk women fighting in the parking lot under my window. I won't be staying here again.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Check in was Ok. The girl at the desk seemed tired as it was a busy check in day. The room was not bad, but not great either. It seemed in dire need of some TLC. There was a crack in the tub, a hole in the bathroom wall, the A/C barely worked (it was old). I thought something looked strange about the room then noticed that someone turned the lamp shade upside down and apparently no one on staff noticed it. We never did get a room refresh on Saturday morning/afternoon, so we used dirty towels again. Also, every morning, at le... read more
Business response:
Ben, we cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. Sincerely, Hotel Management
Horrible attitude of the staff !! I travel a lot and have been in many hotels all kinds and levels. I honestly can say I have NEVER had met an employee with attitude that horrible like the woman who serve there - while I stayed at that place for TWO nights Based on that experience, I will never go back to your hotel, regardless the state or city.
Business response:
Thank you for your recent stay and evaluation. Please accept our apologies for the issues you experienced with our staff. We know first impressions are extremely important, and we will use your comments with our team to prevent this from happening again. We appreciate you choosing us and hope you will come back to see us for a more desirable stay. Sincerely, Hotel Management
Faulty TV set We ended leaving because the television set did not work.
Business response:
Thanks for choosing us. We offer our sincere apologies for the maintenance issue you encountered in your room with the television unit. We consider your feedback very important, thus it has been shared with the concerned team to review and action Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.