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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable I arrived late, person at front desk had no idea on what to do. Room was ok, but no linen for sofa bed left. So I slept on bed with my children. Flipping channels with my girls besides me, there was porn on tv!!!! Breakfast was granola bars and muffins, coffee or tea. I should have known, when I read the other reviews. Will never stay here again.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
IF ITS YOUR LAST OPTION JUST PRAY Lets start with the broken entrance door. If I was handicapped I would have had a issue getting in the entrance of the building as the handicap assistant button was tapped up and unable to be used. The lobby was dark and dreary despite the paint job. Very lack luster i appearance the photos online are LIARS. Entering through the rear of the building were we thought we would need our room key was a joke. Just open the door and come on in and pick a floor and a door to rob and kill whomever yo... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Bugs in room lock on door non functional
Business response:
David, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Terrible Hotel Stayed at one before and it was ok. This one sucked and was dirty. Terrible staff.
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We are sorry for the issues you had with your room and with the service we offer. Your concerns will be shared with my respective team members to make corrective actions. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Hotel staff always look tense. They will do you what you requested, but looks very unhappy.
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Won’t be repeating that stay There were hairs on my pillow, in the sink, on the towels, bathtub... carpet has seen way better years. I didn’t want to be there but it was 1am when I checked in and not a lot of options.
Business response:
Earl, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We encourage you to try us again in the near future as we are confident you will enjoy a better stay. Sincerely, Hotel Management
No me gustó fue pobre su sevicios no cafete no cambio de toallas no papel higiénico no cambio de sabanas no bolsas para uno hechar basura Mal decicion en tomar 2 días Les consejos q chequear bien antes de tomar este hotel les garantizo que será de su agrado
Business response:
Ana, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hote... read more
Not again Employees were lazy and unfriendly. Didn’t even want to print me a receipt.
Business response:
Everette, we're deeply sorry our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. we hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Terrible staff and customer service Bad attitude, condescending staff, dirty and tobacco smell in facilities, room ok but was never clean during my stay even the bed wasn’t made or trash and restroom cleaned. Never will stay at an Aextended stay America EVER!!
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.