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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud guest in party mood I have stayed there before but this time didn't enjoyed ourselves to noisy people loud slamming doors all night long!
Business response:
Katherine, I apologize that we failed to provide you an exceptional stay. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Rooms have bugs! Bugs everywhere in the room. Asked for a different room, and still got bit by bugs. Had to ask change of room 2 times.
Business response:
Thank you for your candid evaluation. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have contacted our pest control provider to address the issue as quickly as possible. We truly regret the inconvenience caused, and please give us another chanc... read more
The Room was not clean and smiling bad. The beds are not comfortable. The breakfast is coffee and a cake! The hotel is very old. The hotel stuff were nice and tried to help.
Business response:
Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Worst lodging experience ever This was my worst lodging experience ever. I knew it was slightly different than a normal hotel but never did I expect the following: being told there was no bathroom or common area to change in when we arrived early and couldn't check-in early. And then once checking in, noticing a bathroom on the first floor. Then having a dirty towel left in our bathroom and also having a stained pillow case. Also although the very basic room (room 122) looked really outdated there appeared to be signs of lef... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Not the best hotel I booked 3 rooms. 1 was ok. Mine had a leaking toilet with tape on it. The third room was not clean. The beds were not made the couch was pulled out and not made. There were dirty atop a on the floor that the baby tried to eat. I booked the deluxe rooms with 2 beds and a pullout couch. They switched the unclean room to a deluxe with one bed and pullout couch after we refused two non adjoining rooms because we had 4 small children. Upon complaining to the manager at checkout she gave a coupon for a free nig... read more
Business response:
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Extended Stay is off my list of hotels after this. Breakfast was a joke. Coffee and a choice of 2-3 breakfast bars. No fruit or juice even. You have to ask for clean towels, cookware and dishes. The phone didn't work in the room. No information in the room about hotel and they didn't even give a key card folder just a post a note with the wifi password.
Business response:
Kim, We are sorry your were not happy with our hotel policy as well as with our service. As per our brand standard requirements, we keep all the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Your concerns will be shared with the respective teams so they will step up our efforts to make sure we are more responsive going forward. We hope you will give us another chance to prove that to you. Sincerely, General Manager
should of been better the hotel room bed was uncomfortable ,especially the pull out sofa, kitchen was not clean, the carpet had an odor
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I truly regret the inconvenience you had and have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will give us another chance so that we can provide you with a better visit. Sincerely, General Manager
Terrible experience Room smelled of smoke,air condition did not get cool enough. Refrigerator did not even work and stove was dirty. I would not return to this location
Business response:
Thank you for your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. This is not the type of service we usually provide, so I truly regret the inconvenience caused. I have shared your concerns with the respective team in order to ensure changes are made immediately so that no future guest encounters the same. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Gen... read more
Poor The room had a very unpleasant odor, the bathroom light did not work, and I was not able to move into a new room until the next day. The coffee pot I requested had used coffee packs in it.
Business response:
Kristin, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.