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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
ugh seemed like a no tell motel, no dishes, glasses, utensils in room
Business response:
Jeff, I apologize that we failed to provide you an exceptional stay. We are sorry you were disappointed with our amenities. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Stay away, unless you're filming a horror movie This room looked like it should be rented by the hour. Gross, toilet paper stopping a leak in the ceiling. Gave us a room smaller than the one we paid for. Room was dirty, smelled bad. Uncomfortable bed, horrid pillow.
Business response:
Carrie, first and foremost, I would like to offer you my apologies for the inconvenience that you experienced during your stay with us. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. I will share your concerns with the respective teams in an effort to improve our facilities. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Genera... read more
This Extended Stay is okay. I think that there could be more professionalism. Some of the staff is very nice but the management of the place could be better. The plaster needs touching, the fridge could be cleaner (ours smelled like fish), the heating and cooling systems are very loud and it is a challenge getting through the doors with the carts.
Business response:
Thank you for your feedback. We are pleased to know you were impressed with the service provided by our staff. However, I am sorry we missed meeting your expectations in regard to your room and regret the inconvenience these caused. I have shared your concerns with my housekeeping as well as maintenance team in an effort to improve our facilities and services moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Substandard service, lame breakfast No clerk on duty at 5:10 p.m. Another couple waiting in front of us. It took 20 minutes from time of arrival to having someone take care of us - only to be told that our room was not cleaned yet and we had to relocated to another Extended Stay 10 minutes drive. Aggravating as we had just travelled 6 hours. The room was okay, but the breakfast was a few muffins and granola bars. Don't even offer breakfast if it's going to be that lame.
The bed did not have a mattress pad
Cheap and clean but wouldn't stay again. The condition of the hotel was passable but dated, the walls were very thin, I could hear various noises coming from next door during the night which kept me up pretty much all night. The "grab and go breakfast" was laughable just basically some granola bars and coffee. The staff however was pleasant and the location close to stores and restaurants. Overall I would not book this hotel again, it was cheap but next time will pay a little more for a decent breakfast and good nights sleep... read more
Bad chain of hotels. My room had bed bugs as well as cookware falling apart. Under the sink was filthy in both rooms after being transferred to another room due to bedbugs, dirty bathrooms and horrible smell in the elevator.
Dirty Hotel There was trash on the floor in the room when I arrived. Also, there was an empty bottle and an empty condom pack under the bed. I had to bring the issue to the front desk two days in a row before it was taken care of. I won't be staying in this hotel again.
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.