This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach in the bathtub After my miserable checkin experience, all I wanted to do was take a shower after a 12 hour shift. Upon noticing there was no soap or shampoo in the shower something moving caught my eye. There was a roach in the bathtub. Tried calling the front desk and there was no answer. Booked it out of there and am currently waiting on my refund.
Business response:
Dear Sharon, We sincerely apologize for the unacceptable experience you encountered during your recent stay. It is disheartening to hear about the lack of essentials in your room and the presence of pests. This falls well below our standards of cleanliness and service. Please rest assured that we are immediately addressing these issues and preventing recurrence. We understand your frustration and regret any inconvenience caused. Please feel free to reach out to us directly if you need further assistance. We are committed to ... read more
Room is NOT as described. Booked a deluxe suite supposed to have one queen bed and a sleeper sofa. There is no sleeper sofa in this room or any on the property. They admitted their mistake at the front desk that it's advertised incorrectly but they are unwilling to help or cancel. Scrambling to find a second bed or air mattress right now.
Business response:
Dear Mark Sabatos, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Don't open the hotel
Business response:
Dear Marcos de, Thank you for choosing our hotel during your visit to our area. We appreciate your review and apologize for any inconvenience you may have experienced. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
No me reembolsaron mi dinero que porque lo hice con Expedía el cuarto tenía un olor muy desagradable la cama sucia el cesto de basura con basura ya en descomposición y en el baño no había papel higiénico , una experiencia muy mala
Business response:
Dear Miguel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Don't go there! Asked and paid for a specific room. Couldn't get it. Room we got had mega problems. Lamp cord had no plug. Kitchen outlet didn't work. Kitchen sink leaks, water in cabinet. Hole in bathroom ceiling where fan should be. Refrigerator didn't keep food cold! Gap in door let cold air in! Shower scalded then froze you, back and forth. Beds were the only good thing about the room!! They transitioned into weekly/monthly rooms as we were there. Terrible place, wouldn't want to spend weekly money there!!
Business response:
Dear Catherine, We sincerely apologize for the inconvenience you encountered during your stay. Your feedback is crucial, and we regret falling short of your expectations. We will address the issues you highlighted, including the room condition and the maintenance issues. Our team is committed to improving our services. We understand the importance of a comfortable stay and regret any impact on your experience. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Mana... read more
Run down, no coffee or breakfast as advertised. No soap, Run down
Business response:
Dear Charles, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is crucial, and we regret any lapses in meeting your expectations. Rest assured, we will address the issues you've highlighted to enhance our services. Regarding the amenities, we deeply regret the oversight and will work to ensure the consistent availability of essentials. We appreciate your understanding and patience as we strive to improve. We hope you will consider giving us ... read more
Bed bugs, mold around shower, and very dirty floor.
Business response:
Dear Karen, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.