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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was not able to check in. My flight arrived late and when I arrived they were closed. I rung the bell and was turned away from checking in stating that I was a "no-show". I had to find a place to stay in the middle of the night.
Business response:
Dear Chris, Thank you for taking the time to provide us with your feedback. We regret any disappointment with our check-in hours and apologize for any inconvenience or confusion caused. We strive to remain transparent by delivering all our policies on every booking platform, enabling our guests to make informed decisions. We remain committed to providing you with the highest level of service and look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management
Don’t stay here. Upon arrival the front desk barely spoke English. First room smelled and was dirty and falling apart. 2nd room not much better. Noisy all night.
Business response:
Dear Guest, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped check the same if they had been informed. They are always available 24 x 7 to assist you. We understand your disappointment. Please return, and we hope always to serve you again! Sincerely,Hotel Management
there was an strong smell of marihuana in the room, maybe the next door or downstairs were smoking, I did not see anybody doing it, but the smell was there. Also, the carpet of the room was dirty. Just entering the room, I felt very uncomfortable, we ended up leaving and checked in at another hotel.
Business response:
Dear Willy, Thank you for taking the time to leave a review. Our goal is to ensure every guest has a memorable and enjoyable experience. Therefore, we apologize for falling short of meeting your expectations. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
No shampoo or conditioner, tv didn't work, smoke detector was beeping, - good lighting on the exterior however for safely
Business response:
Dear Erik, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management
Never check in
Business response:
Dear Jeremy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
NOT AGAIN Noisey, dirty, didn't answer phone, no blankets.
Business response:
Dear Rebecca, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. We aim to deliver exceptional service; therefore, we regret this was not your experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Si... read more
Deverian checar mejor a quienes hacen limpieza
Business response:
Dear Jose, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.