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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charge for useable internet
Business response:
Dear Jonathan, We appreciate your feedback regarding the internet charges. Some hotels offer premium internet services for an additional fee to meet guests' preferences. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for consideration. If you have any further comments or suggestions, please feel free to share them. Your input helps us improve our services and provide a better experience for our guests.Sincerely,Hotel Management
Poor front desk check in waited 30 minutes
Business response:
Dear James, We apologize for the inconvenience you experienced during check-in. Your time is valuable, and we understand the importance of a smooth arrival process. We appreciate your feedback, as it helps us make improvements to enhance guest experiences. If you choose to stay with us again, we will strive to provide a quicker and more efficient check-in process. Thank you for choosing us, and we hope your overall stay was comfortable and enjoyable.Sincerely,Hotel Management
The walls were paper thin and we heard a lot of noise. We stayed two nights. The first night at 2AM and 3AM we heard two loud bangs like someone was banging on our front door. It scared us because it was very loud and we weren't sure if someone was trying to break our door down. We would never stay there again. Plus, my receipt upon check out had my name, but a different credit card number and amount. Not sure how that happened, but it doesn't matter because we were charged the correct amount when we originally booked the re... read more
Business response:
Dear Tisha, Thank you for taking the time to share your review. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportuni... read more
I checked in @3:00. The maintenance person was already gone when I found that the door didn't lock on the inside and the refrigerator didn't work. When i went to check out I stood in the lobby (with other people) waiting for someone to come to the front desk. I couldn't wait any longer than 5 minutes and left the key card and left.
Business response:
Dear Sheri, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
Room was ok, but not very clean. Staff were friendly.
Business response:
Dear sacha, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associates' hospitable service, we apologize for the cleanliness issue and any oversight that kept it from being perfect. We have shared your feedback with our housekeeping team so such problems do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Si... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.