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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells like cat pee or a homeless person on NYC subway
Business response:
Dear Michael, We appreciate you being our guest and providing your valuable feedback. We apologize for the unpleasant odor you encountered during your stay. Cleanliness and comfort are our top priorities, and we take your feedback seriously. We'll investigate this issue to ensure it doesn't impact future guests. Please know that this is not reflective of our usual standards, and we appreciate your patience in bringing it to our attention. We're committed to providing a better experience for our guests, and we hope you'll con... read more
They charge for useable internet
Business response:
Dear Jonathan, We appreciate your feedback regarding the internet charges. Some hotels offer premium internet services for an additional fee to meet guests' preferences. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for consideration. If you have any further comments or suggestions, please feel free to share them. Your input helps us improve our services and provide a better experience for our guests.Sincerely,Hotel Management
Poor front desk check in waited 30 minutes
Business response:
Dear James, We apologize for the inconvenience you experienced during check-in. Your time is valuable, and we understand the importance of a smooth arrival process. We appreciate your feedback, as it helps us make improvements to enhance guest experiences. If you choose to stay with us again, we will strive to provide a quicker and more efficient check-in process. Thank you for choosing us, and we hope your overall stay was comfortable and enjoyable.Sincerely,Hotel Management
The walls were paper thin and we heard a lot of noise. We stayed two nights. The first night at 2AM and 3AM we heard two loud bangs like someone was banging on our front door. It scared us because it was very loud and we weren't sure if someone was trying to break our door down. We would never stay there again. Plus, my receipt upon check out had my name, but a different credit card number and amount. Not sure how that happened, but it doesn't matter because we were charged the correct amount when we originally booked the re... read more
Business response:
Dear Tisha, Thank you for taking the time to share your review. We strive to ensure our guests have an exceptional experience while staying with us, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportuni... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.