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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in @3:00. The maintenance person was already gone when I found that the door didn't lock on the inside and the refrigerator didn't work. When i went to check out I stood in the lobby (with other people) waiting for someone to come to the front desk. I couldn't wait any longer than 5 minutes and left the key card and left.
Business response:
Dear Sheri, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a ... read more
Room was ok, but not very clean. Staff were friendly.
Business response:
Dear sacha, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associates' hospitable service, we apologize for the cleanliness issue and any oversight that kept it from being perfect. We have shared your feedback with our housekeeping team so such problems do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Si... read more
The place was overbooked and I am searching for a place to stay
Business response:
Dear KATHERINE, Thank you for the feedback. We are sorry to learn about your experience that we are unable to accommodate your stay due to being fully booked. We appreciate your patience and kind understanding regarding this matter. We hope to provide you with excellent service in your future visits. Thank you for considering us as your choice of stay.Sincerely,Hotel Management
RUN!!!!!!!!
Business response:
Dear Pamela, Thank you for your review and staying at our hotel. We certainly apologize for any issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would appreciate the opportunity to get further details to know where and how to improve future guest experiences. Thank you for sharing this valuable feedback; we look forward to hearing from you.Sincerely,Hotel Management
First hotel I booked I went to check in. They said they never had any rooms available. Second hotel I checked, and there were cops outside the fire alarm was going off at 4am it was a bad experience. Second hotel also, I was waiting to check in a man said I lost my key with no hesitation she gave him another key without checking his ID.
Business response:
Dear Louise, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Never again Dirty room, no smoke detector, no toilet paper. Police questioning people in parking lot. People constantly smoking outside rooms and on stairs.
Business response:
Dear JASON, We take pride in providing our guests with a clean, fresh environment; please accept our apologies for the disappointing experience. Thank you for informing us that your guest suite's smoke alarm was missing during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room. Your feedback will be shared with our team to prevent such situations, and we look forward to welcoming you again soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.