This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I prepaid for a 3 day stay (May 12, 13, and 14) on May 4th. When I arrived at the hotel the evening of the 12th, they said they didn’t have a room for me. I was…and still am…very upset about this. I don’t understand how any hotel can have a reservation and then ‘sell’ the room to someone else. I will never use this service again!
Business response:
Dear Susan, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
NOT RECOMMENDED Old building, no breakfast as advertised. Did not have maid service and little to no hot water. DO NOT STAY HERE. NOT WORTH IT
Business response:
Dear Guest, We are disappointed we did not meet your expectations during this visit. Our team strives to ensure each guest has a pleasant stay, so we apologize this was not your impression. We appreciate you sharing these details so we can address them appropriately. We are very grateful for your patience. We hope you will stay with us again so we can show you the exceptional experience you deserve.Sincerely,Hotel Management
I reserved a room and they overbooked for the holiday but I got charged for the room anyway. Can't get a straight answer out of the staff and they give me the run around. Marla at the front desk doesn't even know her manager's last name. Don't know the regional manger's name or number. Still owe me money.
Business response:
Dear Teresa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Awful check in. Awful check in. Smelly. It took about 40 min.
Business response:
Dear rached, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise occasionally, and we are sorry for being unable to resolve this immediately. We also apologize for not living up to our commitment to clean, fresh accommodations when you visit. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Okay but could be better Check in @ 3pm. Room was not ready by 345pm. Was told if needed a room we have to upgrade for additional $ since our room was not clean yet. Did the upgrade, which there was many issues with that room we stayed at as well. Door did not latch correctly, no trash cans in room, unknown odor problem.
Business response:
Dear Guest, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We also apologize for the inconvenience you encountered in the upgraded suite. The condition of your suite you describe is unacceptable and not representative of our quality standards. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. Thank you for sharing your experience with us, as this helps us identify where we need to improve. ... read more
Got a room with a clogged toilet, talked to the receptionist only to have the staff tell us we would have to stay in the room overnight and talk to a manager in the morning and there is no plunger in the entire hotel. Room and utilities did not look clean.
Business response:
Dear Guest, thank you for reviewing your stay at our hotel. We are sorry for the inconvenience you experienced due to the maintenance issue with the toilet, and we regret that we could not resolve this immediately. We also apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Tried to check in all doors were locked & couldn’t even get in the building.. no one answered when I tried calling to be able to check in…
Business response:
Dear Nathaniel, we are sorry for the inconvenience caused to you on arrival. Please accept our apologies for not meeting your expectations and for not providing the attentive service we strive to give every guest. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance.Sincerely,Hotel Management
When I made the reservation on Expedia, I opted to pay for the room on the last day. When I got to the motel, I was told I had to pay in advance. This is false advertising on the part of the motel. I feel people would come here based on the fact that they could pay when they leave. Not so for short stays as was mine. Upon my arrival, no one was at the front desk. No sign indicating when they would return. I was given a room on the side that fronted a busy road in Denver. There were other rooms, other sides, that I could have... read more
Business response:
Dear Jerry, thank you for choosing our hotel during your recent visit to our area. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We are taking appropriate steps to ensure future guests do not encounter the same issues. It was an honor to host your visit, and we hope yo... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.