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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertise hardwood floors and kitchen amenities which they had neither. No ice machine and nothing to help take your luggage to your room. Also they charge you 1.75 if you need extra towels. The good thing is they’re pet friendly. It’s a quiet neighborhood with dining and shopping area.
Business response:
Dear Shanique, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities you expected. Your comments about the lack of hardwood floors, kitchen amenities, and assistance with luggage are noted, and we regret any inconvenience. We're pleased to hear you found our location pet-friendly and the neighborhood quiet, with convenient dining and shopping options. Your insights are valuable, and we hope to have the opportunity to provide an improved experience in the future.Sincerely,Hotel Manag... read more
On the web site it stated coffee and breakfast but there was neither. No coffee maker in the room either. It is met for those who stay many days and bring their own supplies.
Business response:
Dear Guest, Thank you for bringing this to our attention, and we sincerely apologize for any confusion regarding the amenities. We regret that the website information did not accurately reflect the current offerings during your stay, and we are actively working to update it. Your feedback is invaluable, and we understand the importance of providing accurate information to our guests. We apologize for any inconvenience caused by the absence of coffee and breakfast options. Rest assured, we are taking steps to address this dis... read more
I wish I would have taken pic's . Not a very nice
Business response:
Dear Kristine, Thank you for your review. It is disappointing to know your expectations for a good hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
No dishes any more. No pots or pans. Nothing. You have to buy them. lol No hand towels. No dish towels or dish cloth or dish soap. 1 bar of soap to do everything. No night clerk at a location that is known to be loud. You have to PAY to exchange your towels. Per room there is a bath mat, 2 bath towels and 2 wash cloths. The stove top took 10 minutes to heat up and then would fry an egg. A worker walked right into our room without knocking. This place used to be a happy place. Now it is a sad shell of a hotel. Oh… the one lug... read more
Business response:
Dear Margaret, Thank you for taking the time to share your valuable remarks with us. We are continually working to provide our guests with a seamless stay, and it is disappointing to learn that your experience was anything other than satisfying. It seems we might have missed some important communication process regarding our dishware and amenities, and for that, we sincerely apologize. We try to keep our guests well-informed about our policies and have this information posted on our websites. Even so, we regret any inconveni... read more
My toilet didn’t flush so they had too move me to a room with a smaller tv and I got bit by something
Business response:
Dear Antonio, Thank you for choosing our hotel during your recent visit to our area. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Thanks again for being our guest, and we hope to hear from you soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.