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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property wasn't cleanly at all. The toilet seat was dirty when we got in, the floor was dirty, and apparently they make you take your own trash out. Also they charge you for towels. Definitely wouldnt recommend.
Business response:
Dear Danielle, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Property very run down. Room was dirty, smelly and outdated. Kitchen cabinets broken. Tried to change reservation to leave a day early but staff would not allow me to change it. No coffee maker, shampoo, hair dryer. Extremely overpriced.
Business response:
Dear Darren, We're truly sorry to hear about your recent experience. Your feedback is important to us, and we take your concerns seriously. We will address the issues you've mentioned with our team to ensure that necessary improvements are made. Regarding the reservation change, we apologize if you encountered any difficulties, and we'll review our policies to provide a more flexible approach in the future. Our goal is to offer comfortable and enjoyable stays, and we appreciate your patience. Please consider giving us anothe... read more
Disappointing stay! Someone pulled fire alarm, they could mot find my reservation. AC heat did not work, there was s dog in someones room that kept barking.
Business response:
Dear James, Thank you for choosing us and for sharing your comments. We sincerely regret the concerns which left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for any inconvenience caused to you. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Mana... read more
No tenia aire el cuarto y en la noche nadie en la recepcion. El televisor no tenia ninguna señal.
Business response:
Dear Carlos, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Disappointing and uncomfortable Upon our arrival we were informed by 2 very peasant young men behind the counter (this is the only indication that they work there as they were wearing every day street clothing not wearing any type of uniform or dress clothes, or even name tags) of several changes in reduced services and increased costs. How do you offer less and charge more??!! No more so called breakfast, breakfast was a joke anyway but they also no longer offer coffee and tea in lobby in the morning but also don’t have eno... read more
Business response:
Dear Elizabeth, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again fo... read more
The rooms were in need of upgrades.
Business response:
Dear Ali, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.