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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overbooked with no helpful alternative accommodations
Business response:
Dear Romantta, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We have shared your concern with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope y... read more
too many people smoking in the rooms and rooms are dirty.
Business response:
Dear David, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you dese... read more
My "UNSAFE" experience undermined even any small, minor "likes" I may have had. The only guests I crossed paths with were young, disrespectful, thug, hoodlum, trash. The desk clerk, Jisel, was obnoxious and sorely lacked any manners at all, nor did she possess any good judgment. In fact, Jisel appeared to be a party to the whole "thug" scene. That obnoxious little girl needs to lose her job! DO NOT STAY HERE! IT IS UNSAFE, Novi, or not! Expedia needs to immediately disassociate themselves from Extended Stay America altogethe... read more
Business response:
STANLEY, please accept our sincerest apologies for not providing you with a satisfactory stay. It is disappointing to see such comments, as this is far from the experience we want our guests to have. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
A terrible smell every time I left the room.
My room was not cleaned properly.
Business response:
Dear Simone, thank you for being our guest. We regret the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel... read more
Room just looked worn out and beat on. Loose toilet seat. Dirty refrigerator. And I really wasn't impressed one bit with the piles of cigarette butts outside of the exit doors. Days to a weeks worth.
Business response:
Dear William, we apologize for the issues you faced during your recent stay at our hotel. We strive to ensure a comfortable stay for each guest, but this was different from your experience. We have shared your feedback with our maintenance and housekeeping team to keep our suites well-maintained and clean for our guests and not tarnish their comfortable stay. We hope you will give us another opportunity to welcome you back to our hotel to show you the hospitality we are known to provide to our guests.Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.