This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reservation was for 4 people in the room. 2 towels, 2 washcloths, 1 bath mat. Had to pay for more towels. Towel bar was falling apart. No drain plug in the bathtub. Carpet was very dirty and bad smell in the hallway and in the room. Bathroom was unfinished. There was no baseboard on 1 wall. Caulk around the toilet was not even touching the toilet! They need to pay more attention to the condition of the rooms before renting them out!
Business response:
Dear Guest, Thank you for your feedback. We apologize for the issues you encountered with the room amenities, cleanliness, and overall condition. This is not reflective of our standards, and we will address these concerns with our maintenance and housekeeping teams immediately. Your comments are important to us, and we appreciate you bringing these matters to our attention. We hope you will consider staying with us again, and we will strive to provide a more satisfactory experience in the future.Sincerely,Hotel Management
There are things going on this property, specifically outside parking lot, is not safe for family.
Business response:
Dear Nadia, Thank you for your feedback. We apologize for any concerns you had about safety in our parking lot. Ensuring a secure environment for our guests and their families is a top priority, and we are taking steps to address this issue promptly. Your safety and comfort are important to us, and we appreciate you bringing this to our attention. We hope to provide a better experience for you and your family in the future.Sincerely,Hotel Management
I stayed a night with my 7 year old daughter.. there was human hair in the bed, bugs in the bathroom, corners, and floor. The wall were stained with food. I didn’t feel comfortable sleeping on the mattress without being fully clothed. The door to my room 141 is broken. Highly unsatisfactory.
Business response:
Dear Joshua, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you and your daughter encountered. This is not reflective of our standards. We are addressing these issues with our housekeeping and maintenance teams immediately. Your comfort and satisfaction are our priorities, and we hope to have the chance to provide a significantly better experience in the future.Sincerely,Hotel Management
Be warned that this facility does not provide any amenities. We were totally caught off guard by there being no bottle of shampoo in the room. We had to be at the hospital at 6:15 am for a surgery and the front desk is closed without any personal. So we had to run to CVS at 5:00am. Not cool and it left us with a bad taste in our mouth for this property.
Business response:
Dear Rachelle, Thank you for your feedback. We apologize for the inconvenience you experienced with our amenities and front desk availability. Your comments are valuable to us, and we will review our procedures to ensure better guest experiences in the future. Please accept our apologies for any disruption to your schedule. We appreciate your understanding and hope to have the opportunity to serve you better next time. Sincerely,Hotel Management
Toilet was dirty and toilet tissue was not new
Business response:
Dear Venkatesh, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered with the toilet and the toilet tissue. This is not up to our standards, and we will address these concerns with our housekeeping team immediately. We appreciate your input and hope to provide a much better experience during your next stay.Sincerely,Hotel Management
No staff available for late night check in. No towels or paper towel or little extras that make stay comfortable
Business response:
Dear Penny, Thank you for your feedback. We apologize for the lack of staff during your late-night check-in and the missing amenities. This falls short of our standards. We are addressing these issues to ensure better service and comfort for our guests. We hope to welcome you again soon.Sincerely,Hotel Management
Extended Stay Bait & Switch Checked in at 6:30pm on the 24th, left immediately for business, returned to the room @ 10:30pm to find no remote for tv. Called the front desk got central booking, was informed front desk was closed and individual on premises wasn't responding. I departed the hotel at 9am on the 25th, the front desk was closed. Returned @ 3:30pm, Dewayne was working the front desk, after 2 visits and 2 remotes that were inoperable I went back a 3rd time, Jackie was working, she had me waiting while she entertaine... read more
Business response:
Dear George, Thank you for sharing your experience, and we apologize for the inconvenience you faced during your stay. It is disappointing to hear that our service did not meet your expectations, and we regret any frustration this caused. We are addressing the issues regarding the TV remote and the unavailability of front desk staff to ensure such problems do not recur. Additionally, we will review our breakfast offerings to ensure they align with our advertisements. We appreciate your patience and feedback, and we hope to h... read more
The hotel was extremely dated; iron was broke in room, refrigerator did not work, there were not enough towels, and there was too much smoke. The cleanliness needs to improve. I canceled my reservation after one night and received a refund.
Business response:
Dear Asisha, Thank you for your feedback, and we apologize for the issues you encountered during your stay. We regret that the condition of the room and the lack of amenities did not meet your expectations. Your concerns about the broken iron, non-functional refrigerator, insufficient towels, smoke, and cleanliness have been noted, and we are addressing these matters with our team to improve our services. We hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.