This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No staff period...no front desk contact.. my hotel door deadbolt would not engage...door was virtually unlocked all night. I install doors , the deadbolt would not work because the door had been busted open many times. No coffee, no staff at front desk at 8am...steel door closed over desk. People obviously living in cars in parking lot. All this at 12mile and Haggerty in "upscale Novi Michigan " Area surrounded by actual hotels! What a joke!! Its a guise to rip off and capitalize on homeless and undocumented workers!!
Business response:
Dear Richard, Thank you for bringing this to our attention. We apologize for the unacceptable experience you had during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. We are investigating the issues you mentioned and taking immediate steps to address them. Your feedback is invaluable, and we appreciate your patience as we work to improve our services. We look forward to welcoming you back in the future!Sincerely,Hotel Management
It is run down and really needs updated. Holes in the walls, the countertop in the bathroom was pulled away from the wall. The outlet covers were smaller than the hole in the wall. The elevators were dirty. I gave it 2 stars because they didn’t have bedbugs. Definitely do not recommend.
Business response:
Dear Suzanne, Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations during your recent stay. Please know that we take your concerns seriously and are actively working to address the issues you mentioned, including updating and maintaining our facilities to ensure a more pleasant experience for all our guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to show you our improvements.Sincerely, Hotel Management
The room smell like dirty pets.
Business response:
Dear Thuy, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unpleasant odor in your room. Please rest assured that we take cleanliness and guest comfort very seriously, and we will address this issue immediately with our housekeeping team to ensure that it does not recur. Your feedback is invaluable in helping us maintain the high standards we strive for. We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manageme... read more
They advertise hardwood floors and kitchen amenities which they had neither. No ice machine and nothing to help take your luggage to your room. Also they charge you 1.75 if you need extra towels. The good thing is they’re pet friendly. It’s a quiet neighborhood with dining and shopping area.
Business response:
Dear Shanique, Thank you for sharing your feedback. We apologize for any disappointment regarding the amenities you expected. Your comments about the lack of hardwood floors, kitchen amenities, and assistance with luggage are noted, and we regret any inconvenience. We're pleased to hear you found our location pet-friendly and the neighborhood quiet, with convenient dining and shopping options. Your insights are valuable, and we hope to have the opportunity to provide an improved experience in the future.Sincerely,Hotel Manag... read more
On the web site it stated coffee and breakfast but there was neither. No coffee maker in the room either. It is met for those who stay many days and bring their own supplies.
Business response:
Dear Guest, Thank you for bringing this to our attention, and we sincerely apologize for any confusion regarding the amenities. We regret that the website information did not accurately reflect the current offerings during your stay, and we are actively working to update it. Your feedback is invaluable, and we understand the importance of providing accurate information to our guests. We apologize for any inconvenience caused by the absence of coffee and breakfast options. Rest assured, we are taking steps to address this dis... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.