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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk staff was extremely rude unprofessional and rude!! Days later still no follow up from management to address the issues I raised. Kitchens were old and very much outdated. Some towels left in my room were old and ripped.
Business response:
Dear Margo, thank you for your recent visit to our hotel and for your feedback. Please accept our apologies for the behavior you experienced from our staff. You can rest assured that we will review the concern with our team to find out what went wrong. Also, we have shared the issues you mentioned with our maintenance and housekeeping team to ensure the upkeep of our suites for our guests to have a relaxed stay. We hope you will provide us an opportunity next time to serve you with much better hospitality.Sincerely,Hotel Man... read more
smelly very smelly, smelled like dog urine. had to go buy air freshener
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to welcome you again for a flawless stay.Sincerely,Hotel Management
I have no clue how this happened or how's fault it was but my reservation I had made over 2 weeks prior was arbitrarily canceled by either the hotel or Expedia. I was left stranded at 11pm with no room, no explanation and no help at all in trying to find other accommodations. Regardless of what company did it... I will NEVER stay at Extended Stay again.... nor will I be using Expedia as my go to for reservations. Hello Bookings.com
Business response:
Dear Cary, we are sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this is never repeated. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
The staff was friendly. My room was filthy, from the floor up. The first room they gave me reeked of smoke. The second one was so filthy! I had to clean up myself. I just couldn’t stay the night. Ended up going and got my money back. Never again!
Business response:
Sheri-Gaye, thank you for being our guest and sharing your review. We are sorry we did not meet your expectations and that you had to leave us earlier than anticipated. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us ... read more
Don’t book a room and expect them to have it. They will lie to you and send you to another hotel they own and have them tell the truth to you. Asked them to cancel the reservation and ETHAN (brown curly hair and glasses who lies) said they will and did nothing ! 1 week later still no refund. This place is a joke . Call 3 days later to speak with a manager . No call back . Seems like they forgot who the customer is. Want to waste your time and be sent on a wild goose chase go here!
Business response:
Dear Anna, thank you for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Also, we hope you will consider giving us a second chance in the future.SincerelyHotel Management
Very disappointing!!! No bottled water available. Machine that dispenses water (have to pay for) was broken. No drinking fountains available. Was I supposed to drink from the kitchen sink? The hotel has no ice available. Kitchen is advertised as fully equipped. No utensils or eating supplies—nothing. Had to ask front desk for utensils. No coffee cups, just plastic cups, no knives, spoons, or bowls—was totally inadequate for cooking or staying long term. I asked for a coffee pot, and I was told they were out. Items I was prom... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.