Extended Stay America Select Suites - Detroit - Sterling Heights

Business response:

Ike, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Angelica, thank you for being our guest. We are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the housekeeping team, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Gwendolyn, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience. Sincerely, Hotel Management 

Business response:

"Thank you for taking the time to share your concerns. We regret reading your comments about the smoke odor you experienced. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so that we can address it appropriately. We have also taken note of the feedback on the condition of our hotel as we are continually striving to ensure a perfect visit for every guest. We hope to host you on a future date. Sincerely, Hotel Management 

Business response:

Mirsada, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more

Business response:

Thank you for your review. We are sorry for the unpleasant smell you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Everett, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management