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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I rented the room to have beautiful pictures, but the fact other than that was my family used the bathroom with me. I went out, I saw nothing but water everywhere and there was a strange smell in the room. I said that one would send you waiting for an hour until I came to a man and said I couldn't carry this smell, come with
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you had in your suite. We have taken note of your feedback and have shared it with the appropriate teams so we can improve our service and facilities going forward. We understand your frustration and invite you and your family to stay with us for a much better experience. Sincerely, Hotel Management
I didn't like anything. Needs to be torn down, rebuilt, and hire new staff!!!!
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Also, we regret you did not have a positive experience with our associates. We value your feedback and hope you will consider giving us a second chance the next time you are in the area. Since... read more
Really disappointed. Room is dirty there is food inside drawers staff very rude . Never again
Business response:
We sincerely apologize for the cleanliness issues you encountered in your room and that you had an unpleasant experience with our staff. We will work with our team to ensure the problems you have mentioned are resolved immediately. In addition to this, we have made a note of your feedback about our team and will make sure we are well poised to serve you better going forward. Thank you for being our guest. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and acc... read more
Room was gross. Blood on sheets, hair on sheets and only two pillows
Business response:
Corbon, thank you for sharing your concerns online. Please accept our apologies for the housekeeping issues which made your stay less than comfortable. Your feedback is essential, so we have discussed it with the head of the appropriate team to ensure we deliver a clean and comfortable stay to all of our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
TV was broken. Continental breakfast was nutrition bars and muffins. Bed was good to sleep in. People need to clean up after their dogs in the yard.
Business response:
Thank you for sharing feedback about your recent stay. We apologize for the cleanliness issues you experienced during your stay at our hotel. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, Hotel Management
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Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.