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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Maranda, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was not that clean, the mattress skirt was dirty the phone was disgusting
Business response:
David, thank you for your review. We are sorry you outlined some housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Thank you again for your feedback. Sincerely, Hotel Management
smell like smoke i trued to check in at 5pm and my room wasnt ready. it smelled like smoke really bad.
Business response:
Thank you for posting a review of your stay with us. We are sorry your room wasn't ready by our posted check-in time; moreover, we apologize for the smoke smell you experienced in your accommodations. We have shared your feedback with our housekeeping team to be more diligent with their efforts moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Awful This is definitely more of a 0-star motel than a 2-star hotel that the website claimed. We thought it would be nice to have a small kitchenette in the times of COVID and booked the place. Worst decision ever. People were smoking all around the property. When we tried to take a shower, it made such a loud noise that the shower was vibrating. The carpet was old and sticky in places. To add insult to injury, we couldn't sleep at night! Our next-door resident was yelling at someone, mouthing obscenities and threatening to ... read more
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. We will share your feedback with the appropriate teams, and we are taking immediate action to fix the problems you mentioned. We are also sorry your sleep was disturbed by noise from nearby guests. We want our guests to have a restful visit, so we would have welcomed the opportunity to address the noise concerns while you were still here. We would like to regain your trust and hope you will give us that chance in ... read more
Need to renovate I didn’t have any tissue or a trash can in my room. The toilet was overflowing. The appliances and carpet are outdated.
Business response:
Casonya, thank you for your review. We genuinely apologize for the difficulties you encountered in your room and regret the inconvenience caused. We are reviewing your concerns with our team to see where we can do better. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Worst place I’ve ever stayed in This was the worst hotel I’ve ever stayed in. For starters there was no lock on our door, no shower curtain, the place was filthy and trash everywhere. Pretty sure the trash in the complex had not been taken out for over a week as well as in our room. There was a dirty diaper in our room that wasn’t removed before we got there. When I asked for a shower curtain for our room I was told that the lady in charge of this was on a break.
Business response:
William, thank you for staying with us. We aim to provide our guests with fresh and well-maintained accommodations, and for that, we have an inspection in the process, but it seems we missed following that during your visit. We apologize for that and will surely discuss it with our team. We are also sorry for the front desk service issues you encountered. Your comments will be reviewed with our team to ensure we better serve our guests. We hope you will allow us the opportunity to restore your faith in our hotel on your next... read more
Business response:
Erica, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Kimberly, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.