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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property looks older than any other Extended Stay locations. Needs some much needed work or renovations.
Business response:
Thank you for your feedback about your stay with our hotel. We apologize that our property fell short of your standards. Your comments will be shared with the team as we work to update and refresh our hotel. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the area. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Do not recommend The room smelled strongly of incense. There was no trashcan. The smoke detector was laying on the floor. Overall, the hotel in general had bags of trash piled on all staircases and in various areas. Dumpster area was overflowing. Do not recommend it.
Business response:
Christina, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Dissatisfaction with room. The toliet was overflowing and flooded the bathroom. Had to wait for the night manager to come on duty to get toilet repaired. The tub was dirty and the shower curtain was soiled with dirt, mold and mildew. The website list rooms include a fully stocked kitchen. It was not. The only redeeming factor was the staff was courteous and respectful.
Business response:
Belinda, thank you for staying with us. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will consider giving us another chance to... read more
It was a very dirty hotel room. The people next door had a very loud dog and the people upstairs liked to stomp and scream. The hotel was dingy with piles of garbage in the stairwells. The gentleman in the lobby was totally unprofessional and the key cards had to be re scanned everyday.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. Moreover, we are sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. Also, we regret the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will afford... read more
PEW Active mold on the carpet near hoax unit. VERY foul smelling.
Business response:
Jeff, thank you for taking the time to post a review. We are sorry for the issues you had with the carpet, and also apologize for the odor you experienced. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Nothing this was a very poor property very filthy and out dated
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained accommodations for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the appropriate team to ensure a review of our processes. We hope you will reconsider and return so we can make it up to you. Sincerely, Hotel Management
No amenities whatsoever. Every day we came back to the room, the key did not work. 5 days and never got maid service, after asking a couple times. The only good thing was the price.
Business response:
Martin, we are sorry for the problems you encountered with your room key. We are working with appropriate members of our team to make sure this is not repeated with our future guests. Thank you for sharing your feedback with us. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.