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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible Hotel Well for started was there 6 days not once my room got cleaned or serviced I had to go the front desk to get new towels and such also had to go to front desk to get new sheets and put them on bed myself this hotel didn’t have any maids to service the rooms the outside grounds was horrible the trash cans was full and over flowing on the ground with trash bags full sitting beside the over full garage cans the staff was nice I will say but thensamw staff was at the hotel so much I’m sure these couple of staff act... read more
Business response:
Please accept our sincerest apologies for the issues you encountered in all of your rooms and that you were unaware of our hotel policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, we are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to pro... read more
Crumbs inside microwave and worker was watching football in room before checking us into it and bed was wrinkle and it was not clean.
Business response:
Jackie, thank you for posting a review of your stay. We apologize for the service issues you experienced in your room. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to prevent these issues from happening again. Wehope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Johan, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Extended stay Carolina Got a kitchenette, but they had nothing to cook with or eat with. The room was very dirty andour first order of business was to get Lysol and other cleaning supplies. The sink in the bathroom leaked a lot so had to turn water off to sleep. No hair dryer's or coffee or anything. Had a bad experience, but it was extremely busy because of the hurricane and tornados, don't think I'll go back again especially since I'm sure we can get a lot better for a little more. Excellent location, but they need to wo... read more
Business response:
Jan, thank you for being our guest. We apologize for the issues you had in your room and that our team missed communicating our hotel policies to you at check-in. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback is shared with the... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
ONLINE PICS ARE A LIE The by far was one of the worse Extended Stay establishments I have ever stayed in. I am all for renovations but there needs to be a little more done than renovations. When I arrived someone had a car jacked in the air working under it, there were multiple people walking through and around the hotel with dogs on and off of leashes, there were young children running wild on different floors unattended. When going in the room there was a distinct odor, no trash bags in the trash can, the refrigerator look... read more
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience you encountered in your room and that we couldn’t deliver you a clean and comfortable stay. Your feedback is shared with the appropriate teams in an effort to improve our future guest experienced going ahead. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Very dirty and old. Furniture was falling apart and dirty. Bathroom was dirty and disgusting.
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you experienced while you were here. We have discussed your feedback with our housekeeping team, and we will be more diligent in our efforts. We also assure you that we will share your observations regarding the need to update with the people in our organization who are responsible for formulating plans for future renovations. We hope to have another chance to prove ourselves to you on a next visit. Sincerely, Hotel Management
Boo Place was disgusting
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced while you were here. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward.We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.