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Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To much for the price no breakfast or coffee in room
Business response:
Ronnie, it is disappointing to read that the value for the price fell short of your expectations and that you were unhappy with our grab-and-go breakfast offerings. Your feedback will be shared with our Brand Leaders to determine new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The condition of this hotel is deplorable! Mold under the sink, no working phone or smoke detector, leaking bathroom sink that produces a puddle within a minute on the floor, old food on the cooktop, old food in the fridge, dirty curtains, crayon colored walls, cob webs on the lamps.... dirty!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Hotel Right location, good price, not recommended. Not clean, no amenities, shabby, broken chair. Not refreshed each day with towels and such. No coffee pot in room. Not much more to add we ask for economy and near the church.for a funeral.
Business response:
Ronald, thank you for your review. We’re glad to know our location was ideal for you, but we apologize for the difficulties you encountered during your stay with us. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking immediate actions to make sure such incidents from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
No pillows The lobby was closed when I arrived but I was lucky the front desk guy was outside when I pulled up. I was late but there should always be an attended front desk at anytime of day in my opinion. The room stinks and there were no pillows on the bed. Only a pillow in the closet with no pillowcase on it.
Business response:
Jess, thank you for being our guest. We are sorry for your less than stellar stay and for the cleanliness issues you had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We have taken note of your feedback as it will help us to enhance our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
At your own risk. The service was fine. The room however, needed a renovation. The fridge has brown stains all over the outside. Didnt even want to open it. Mildew and water damage everywhere from ceiling spots to cabinet damage. There was something glued to the dresser top next to the TV. No towels in the restroom. 1/4 roll of toilet paper on the roll. No extras in the room. Have drug and escort services out side all night. Doors slamming. Charged if you use the room phone. No flat ware or even plastic cups. Left at 2am cou... read more
Business response:
Thank you for taking the time to write a review of your stay. We take guest feedback very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.
the dirtiest hotel I have ever stayed in my life Never stay at this hotel.. hard to breathe with cigarette smoke, dirty carpet and bed linen.. garbage on the corridor and elevator..
Business response:
David, a well-maintained property sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
No towels. Basic stuff. Moldy bathroom. No cups.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Will never stay here again the room is very dirty (carpet toilet, sink...) and full of smells of cigarettes although we asked for a non-smoking room. the temperature of shower water is very difficult to adjust right. The service is very slow. It's the worst hotel we have ever stayed. Never agian!
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and to thoroughly inspect the suite before accommodating to our guests. Also, your feedback will be shared with the concerned team so that we can enhance our future guest's experience. We hope to have an opportunity of hosting of you back so that we can make it up to you. Sincerely, Hotel Management
Room smelled and didn't seem clean. Not enough towels and none were brought after we asked for them. Hallways and elevator littered with cigarette butts. Elevator reeks of nicotine since employees smoke in elevator and in the hallways. Do NOT recommend
Business response:
We appreciate your candid comments about your stay at our hotel. We are disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Thanks for bringing these issues to our attention, and we hope you will consider giving us another chance so we can make this up to you t... read more
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.