This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Durham - University
- Hotels
- Durham, NC
About this business
Location details
3105 Tower Blvd., Durham, NC, 27707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reservation with hotels.com was not forwarded to the hotel as made (it was supposed to be two rooms, but only one was on file when I arrived). The rooms were clean, but in a state of disrepair, and even though they were listed as non-smoking, the original rooms provided smelled horribly from smoke. Additionally, I have never stayed in a room advertised to offer a kitchen (which these rooms did) that had no plates, cups or utensils - at all! plus, the beds only had sheets and bedspreads, no blankets. the only positive to ... read more
Business response:
Eric, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Manag... read more
Toilet problems. Old furniture. No light on night stand. No kitchen equiptment i.e pots dishware. Employees pleasant Rug needed cleaning
Business response:
Thank you for taking the time to post a review. We are truly sorry for the issues you experienced in your room and that you were not aware of our kitchenware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback will be shared with the appropriate team so that we can provide a wonderful experience for every guest entering our doors. We hope you will consider a... read more
The hotel staff are unfriendly, dirty corridor , broken shower . A lady worked over there is completely stupid.
Business response:
Promi, thank you for being our guest. We are sorry you did not experience the best from some of our associates and for the difficulties you had during your stay. Your comments will be used as a training tool to improve our future guests’ experiences. Also, our Maintenance team is checking the shower and making the necessary repairs. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Ok for the price
Business response:
Ed, we appreciate you choosing our hotel and for providing your review. Although you liked our affordable price, we offer our apologies that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Hotel entre a UNC e Duke Hotel bem localizado, porém necessita manutenção urgentemente. Quartos sujos e o entorno também. Recepção minúscula . Devido as condições, cria-se uma situação de insegurança.
Business response:
Thank you for being our guest. Although you liked our location and spacious room, we are sorry our hotel was not up to your expectations. We agree there are areas within the hotel which are beginning to show their age. Your feedback will be shared with the people in our organization who are responsible for formulating plans for future renovations. Also, we have asked our housekeeping team to be more diligent going forward. We hope you will reconsider and give us an opportunity to serve you better in the near future. Sincere... read more
The room had no towels, rags, or cover on the bed. I tried to use the room phone to contact housekeeping the phone didn’t work. The office said they would have housekeeping and maintenance come to fix all the problems. No one ever came. Also on the day of checking in I was told I had to make an deposit on top of already paying for my room. When I asked was this just something that this location does. The lady stated that all their locations does it, and when I said I stated at an different location the previous week and wasn... read more
Business response:
Thank you for reviewing our hotel. We are sorry for the difficulties you had during your stay and that we were unable to resolve it in a timely manner. Your comments have been shared with the concerned teams to make sure this is never repeated again. Also, charging a deposit at the time of check-in is our standard hotel policy, and we are sorry for your disappointment. We hope you will return so we can make it up to you. Sincerely, Hotel Management
It’s the worst hotel I’ve ever stayed at. Super dirty, it smells like cigarettes and everything is broken. Do not stay here!!
Business response:
Erin, thank you for your feedback. We are sorry we failed to deliver an exceptional stay and for the difficulties you had while you were here. Your comments have been discussed with our Housekeeping and Maintenance team, and they are looking into it immediately. Also, we have asked them to make sure your room received a deep clean to remove the odor. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Disgusting property! From the outside to inside horrible!!! The entire building needs to be torn down and remodeled. Cleaning staff sucks !!
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Durham - University
How is Extended Stay America Select Suites - Durham - University rated?
Extended Stay America Select Suites - Durham - University has a 2.8 star rating with 1,775 reviews.
When is Extended Stay America Select Suites - Durham - University open?
Extended Stay America Select Suites - Durham - University is open now. It will close tomorrow at 12:00 a.m.