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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t get my monies worth. There was hair in the bath tub. I chose this property because it had a kitchen. But there were no dishes, pots and pans, plates,etc. I feel I didn’t get my money worth and I couldn’t prepare a meal as I planned to. I called the front desk and the manager stated that he had to order them.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We have passed along your comments to the staff and operations team to give them your impressions of the hotel and a desire to have dishes, pots and pans, plates, etc. provided. We look forward to seeing you again soon.
Beyond minimal No,idea this hotel offered nothing but shower, water, AC, bed and tv. Internet access was a joke, bed was small and on wheels, kitchen had nothing to cook with including no coffee pot, no sitting room. Had I known what little this stay would offer I would have cancelled my stay. E trembly disappointed with this choice. Will never stay at this chain again. Dogs are allowed in any room, if you are allergic to bad human looses. Will not tell you if a dog was in your room. Staff was rude and offered no customer se... read more
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear that your experiences left you with such a bad impression of our hotel. We take your feedback very seriously and will address everything you've brought to our attention. Best wishes in your future travels.
Worst Hotel Out of all of the hotels I have been to this has been the only terrible experience I have had. To begin the beds were very uncomfortable and there was no room service. So the bed sheets were never changed and we did not get any clean towels. We had to go down to the front desk to ask for clean towels every time. There wasn't always a person at the front desk like there has been in other hotels I've stayed in. It was very inconvenient because I had questions and there was no one at the front desk when I needed it.... read more
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. However, simply because our front desk may not be open during certain hours d... read more
HORRIBLE HOTEL HOSPITALITY My stay at this particular hotel was horrible. I had a weekend stay at this particular hotel ( Woodspring Suites ) and was checked into my room and checked out of my room and had to be checked back into my room again because of how my reservations was shown in the computer. Once i checked back into my room again all of my belongings was taken out of the room and thrown into the trash outside by housekeeping. I spoke with front guest service about the situation and also guest relations and no one wa... read more
Business response:
Thank you for sharing your experience. We are sorry for such an inconvenience during your recent stay. We followed up with the property and are delighted to report that the situation was resolved and all of the items were returned. We are grateful for an attentive operations team who ensured your stay would be memorable for all the right reasons! Best wishes to you in all your future travels.
Business response:
• Thank you for taking time to rate our hotel. We are disappointed with the 1-star rating since it is our goal is to provide an all-around positive experience for every guest. We hope you’ll consider staying with us again to enjoy a better experience.
What a rip-off! We booked this hotel for an overnight stay before leaving on a cruise the next morning. We knew it was called an "extended stay" hotel but did not expect that it would be totally lacking in the standard hotel amenities. It did have what they called a kitchen, but there were no dishes, flatware, pots and pans, and NO COFFEE POT--only two plastic cups like you find in all hotel rooms! There was no ice machine in the building and when we asked about it we were told there were ice trays in the fridge, we could ma... read more
Business response:
Thank you for your review. You are right that our amenities are not like a traditional hotel which typically provides daily cleaning, toiletries, a coffee pot, and other amenities. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use. We apologize for the inconveniences you experienced and just before embarking on... read more
Middle to lower scale of lodging The bathroom was infested with German Roaches. Towels were worn. The room smelled of tobacco smoke. Load and noisy people in nearby rooms and outside areas.
Business response:
• We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Ugh! Just don't! We arrived at about 10pm. We were told that our room wasn't clean. It took 2 hours for them to get it clean. Even then, there were no supplies. We needed to go hunting for soap, cups, etc. While waiting for them to clean our room, we were waiting in probably the dirtiest hotel room I've ever seen in the U.S.. Really, ugh!
Business response:
Thank you for taking time to review our hotel. We are so sorry to hear about your negative experience at check-in. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will consider staying with us again in the future for the positive experience you deserve.
Should have read the reviews carefully. We walked in the room and there were three roaches on the wall. Other than that everything was clean. There was no one at the front desk. I’m glad we only needed to stay one night. It seems this is not a traditional type hotel. The people staying there are appear to be long term visitors. They were very nice though.
Business response:
Thank you for the review. We're sorry to hear that our amenities did not meet your expectations. WoodSpring Suites is a value focused extended stay hotel and we're happy to provide bi-weekly housekeeping, linen exchange, etc. to offer the best value possible so guests can customize their stay just the way they would like and pay for only those amenities they want to use. We work hard to deliver clean, comfortable rooms with in-room kitchens and do-it-yourself laundry facilities on-site and we're so sorry this stay disappoint... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.