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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse hotel experience in my life. Very loud and unruly people. Loud shouts, fighting at 3 AM that the police had to be called. The room is just a shell with no toiletries.. very disgusting. Do not waste your money.
Business response:
Dear Luis, Thank you for sharing your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a peaceful environment is, especially when resting after a long day. Additionally, we regret that the room did not meet your expectations regarding amenities. We will review these concerns and work toward improving our services. We hope you might consider giving us another chance in the future.Sincerely,Hotel Management
0/10 do not recommend. Property is dirty, smelly, ran down. Dirty sheets, stained walls, filthy bathroom, terrible check in/out process. Extended stay has just went down to nothing.
Business response:
Dear Jonte, Thank you for taking the time to review our hotel. We deeply apologize for the experience you had during your stay. It is clear we fell short of providing the quality of service and cleanliness we aim to deliver, and we understand how disappointing this must have been. Please know that we are committed to enhancing our property and services to prevent such issues in the future. Your comments are invaluable in helping us focus on areas needing improvement. We hope you will consider giving us another chance to prov... read more
When I showed up to check in at 12:48 they wouldn’t open the window to check me in but I could hear the employees back there laughing. Stayed for an hour trying to check in my room then finally gave up and went to another hotel
Business response:
Dear Andrea, Thank you for sharing your experience. We are sorry to hear about the inconvenience you faced during check-in and any frustration this caused. We understand how important a smooth, prompt check-in is, and your feedback helps us address such issues with our team. We apologize for this experience and hope we may have the chance to provide a better experience in the future.Sincerely,Hotel Management
I did not get the chance to experience your hotel because after booking and making my payment for two nights I was told at the time of check in that there were no rooms available and I would need to contact my booking agent for a refund. How can that be after my money was collected and room confirmed. My experience is the reason I would never attempt a stay at this business ever. I need to for my full refund to be issued.
Business response:
Dear Donaval, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Horrible service. Paid for the room and arrived on time and then they stated my room was given away. I don’t have a place to stay and stuck for hours out in the streets with my son. The front desk personnel had no empathy and shut the door in our faces. Do NOT “reserve” anything with them!
Business response:
Dear Angelica, We deeply regret the situation you experienced and truly understand the distress it caused, especially traveling with your son. We sincerely apologize for the inconvenience and the lack of empathy shown by our team during this time. This is certainly not the level of service we aim to provide. Please rest assured that our team will review your feedback, and we will take corrective measures to prevent this from happening in the future. We appreciate you sharing your experience and hope you’ll consider giving us... read more
Overbooked, no room for me that I had already reserved and paid for People hanging out smoking drugs…lobby smelled like it too Very loud, rude and swearing Property was very dirty with trash everywhere
Business response:
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Extended Stay: no pot, no plates, no utensils, no ice maker in the fridge. This a Motel 6 that charges for a lousy room.
Business response:
Dear Andrew, Thank you for taking the time to provide your feedback. We regret that your stay did not meet expectations and understand that having essential items readily available is crucial for a comfortable extended stay. Your comments will be shared with our team to improve guest experience and ensure our amenities align with expectations. We hope for a future chance to better serve you.Sincerely,Hotel Management
Needs to be cleaned
Business response:
Dear ahmad, Thank you for sharing your feedback with us. We regret that cleanliness fell short during your stay and understand how essential this aspect is to a comfortable experience. Your comments have been shared with our team as we work to ensure higher standards across all areas. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
I checked in, and immediately complained that my bed was dirty and that it seemed like it had not been cleaned. I have pictures of the bed with dirt and grime and other things on it as well as the toilet paper roll looking to have been used upon arrival. After I brought my complaints forward to the front desk, I was told nothing could be done for me as that was all they had. I also complained that there was no water pressure from my sink, nor my shower making it near impossible to shower or use basic toiletries. When trying ... read more
Business response:
Dear Zachary, Thank you for sharing your experience with us. We sincerely regret the issues you encountered and apologize for the lack of cleanliness and service you experienced. This is certainly not the level of comfort and convenience we aim to provide. Your feedback regarding room conditions and response time has been shared with the team for immediate improvement. We appreciate the opportunity to learn from this and strive to create a better experience for all guests.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.