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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Hotel Stay Unbelievable the first room we were given on the second floor was totally roach infested. From the moment we opened the room door the roaches greeted us. They were all over the room including the beds. My husband said don't put any down. We quickly left the room and called for the front desk attendant and explained about the room. She the attendant said sorry about that and gave us the key to a room on the fourth floor. My husband went up and said the room was better. We went up and stayed. In the room th... read more
Business response:
Dear Retia, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We have instructed our team to double-ch... read more
Terrible Conditions Sticky Floors, furniture broken, toilet doesnt flosh well.... dingy and not clean.
Business response:
Dear Hector, We are sorry to learn about your disappointing experience at our hotel. The issues you encountered in the room are not acceptable, and we will address them with our team immediately. In response to your remarks, we will also instruct them to double-check the rooms before delivery so that these concerns are not raised. Your feedback is invaluable, and we will work on making improvements to provide a better stay. Thank you for bringing these concerns to our attention. We hope you will give us another chance in the... read more
This place was smelly, roaches everywhere. Literally droppin ooff the walls. people sitting on the ground outside the building. Had to leave after 1 night, it was toolate to find somewhere else. Just diagusting.
Business response:
Dear Kadine, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this rare incident, please... read more
I don’t recommend this place is dirty and full of cockroaches
Business response:
Dear Nelson, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry that we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management
The hotel was not clean, a roach was in the bathroom, the floors were sticky and a used bar of soap was in the bathroom.
Business response:
Dear Tristin, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management
Sticky floors, toilet got clogged, smelled bad in the room and especially in the hallway. No iron or ironing board.
Business response:
Dear Guest, We appreciate your comments and are glad you chose to stay with us. However, we sincerely apologize for the cleanliness issues and any discomfort you experienced during your visit. We will take appropriate steps to ensure future guests do not encounter the same issues. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
2nd Time just as Bad as 1st—Never again! Truly Disgusting! There was a pubic hair in the bathroom sink. The floor was filthy—if you walked barefoot your feet were black. We have a white dog—her fur picked up all kinds of dirt. The refrigerator was rusted. We were evacuating to avoid Hurricane Milton and arrived after 10 PM, but called ahead to let them know when we would arrive. When you enter the lobby after 10:00, you have to call an agent—supposedly a person on the property. We were exhausted but had to wait 20-30 minutes... read more
Business response:
Dear Louise, Thank you for the feedback. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. We understand the importance of a smooth arrival process and are committed to making improvements. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We are committed to providing a comfortable and enjoyable experience fo... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.