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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches of all kinds were everywhere in my hotel room. After speaking with the office staff all I was given was an apology and an excuse saying that most guest live here long time and the roaches usually travel room to room. Prices are cheap. Location not the best.
Business response:
Dear April, It is disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as it will help us improve the experience for future guests. Sincerely,Hotel Management
I had to call to get someone at the front desk during a 8pm check in. The bed was absolutely terrible. The bed to very lumpy due to the uneven spring in the mattress.
Business response:
Dear Charles, Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced during check-in and the discomfort caused by the bed. Your comments about the mattress condition are concerning, and we will address this issue with our team to ensure necessary improvements are made. We appreciate your insights and hope you’ll consider staying with us again for a more enjoyable experience in the future. Sincerely,Hotel Management
The rooms are dirty and smell bad, just like the hallways.
Business response:
Dear Sarah, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room and the hallways. This is not the standard we aim to provide, and we take your comments seriously. We will address these concerns with our team to ensure improvements are made promptly. Your experience is important to us, and we hope you will consider giving us another chance for a better experience in the future.Sincerely,Hotel Management
Had to leave, couldn’t stay in that place!! Too dirty
Business response:
DearVirginia,Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Disgusting, cockroaches came out when opening the door of the room
Business response:
Dear Joanna, Thank you for bringing this to our attention. We are deeply sorry to hear about the cockroach issue you encountered. This is unacceptable and not reflective of our cleanliness standards. We are investigating this matter thoroughly and taking immediate steps to address the situation. Your feedback is crucial to us, and we appreciate you letting us know. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
STAY AWAY AMERICA. VERY BAD. Waited 20 minties in lobby. Finally I knocked on the window a bit louder and heard someone on the other side. When I was given the key, it was the 4th floor. I unlocked the door and found a mess. Roaches, open potato chips and cans everywhere. I immediately went back downstairs and was given another room on the 3rd floor. There were several roaches. Very rough night. Will NEVER stay there again.
Business response:
Dear Alberto, Thank you for sharing your feedback. We sincerely apologize for the issues you faced with your room and the delay in service. Your experience with cleanliness and pests is unacceptable, and we are taking immediate steps to address these concerns with our team. We appreciate your comments and will work to ensure a better experience in the future. We hope you might reconsider staying with us again. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.