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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yellow water no one in property
Business response:
Dear Angy, Thank you for your feedback. We apologize for the inconvenience caused by the water issue and the absence of staff assistance. We are currently investigating the water quality issue and will ensure that staff availability is improved. Your experience is important to us, and we appreciate your patience while we address these concerns. We hope to have the opportunity to offer you a more pleasant stay in the future. Sincerely,Hotel Management
The refridgerator was old. The toilet wouldn’t flush, it was leaking and dirty. The water pressure was low in the shower and looked yellow. The room smelt like smoke. I’d like a full refund for my stay. Wasn’t clean at all.
Business response:
Dear Ronnie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
It was disgusting. I couldnt even stay there. The roaches where everywhere. You couldnt walk with out shoes. I just left .
Business response:
Dear brandon, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the level of cleanliness or comfort we strive to provide. We are addressing these concerns with our team immediately to prevent future occurrences. Your feedback is crucial for us to make improvements, and we hope you will consider staying with us again so we can provide a much better experience.Sincerely,Hotel Management
Yellow water, roaches, water pipes leaking, foul odor
Business response:
Dear Racquel, Thank you for bringing these issues to our attention. We are deeply sorry to hear about the conditions you experienced, including the water quality, pest issues, and maintenance problems. This is not reflective of our standards, and we are investigating these concerns thoroughly to ensure improvements are made. We appreciate your feedback and hope you will consider staying with us again, allowing us the opportunity to provide you with a much better experience.Sincerely,Hotel Management
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Business response:
Dear Ronald, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. We take guest concerns seriously and would appreciate more details about your stay to address the issues appropriately. Your feedback is valuable, and we are committed to making the necessary improvements. We hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.