This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awesome staff But too many bugs They just have a bad problem with bugs. I didn't sleep at all... had to leave all the lights on, killed 6 to 10 roaches a night. The exterminator came the day before check out. Front desk staff was amazing and very helpful but they just need to have renovations seal up all the cracks where the bugs come in. It's Florida so it's very common. Still gross.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the discomfort and inconvenience caused by the pest issue during your stay. We’re addressing this seriously and will ensure that our extermination process and renovations are thoroughly reviewed to prevent future occurrences. We’re pleased to hear that our front desk staff provided excellent service. Your comments are valuable as we strive to improve our guest experience. We hope to better serve you in the future.Sincerely,Hotel Management
Rusted refrigerator broken stove Dirty sheets / room,roaches Staff with nasty attitude
The staff is not helpful have an attitude - ignores your request Not available at the desk Room had roaches/ linens was not clean / floor was not cleaned Bed is noisy Chair is peeling refrigerator is rusty stove knob is missing Asked two times to have floor cleaned - charged for clean linens
Business response:
Dear Suzette, Thank you for your feedback. We sincerely apologize for the numerous issues you faced during your stay. This is not the standard of service we strive for, and we regret that our staff was not attentive to your needs. We are addressing the cleanliness concerns, maintenance issues, and the attitude of our team to prevent such occurrences in the future. Your experience is important to us, and we hope you’ll allow us another chance to serve you better.Sincerely,Hotel Management
I checked in at 3:10p and I checked out at 4pm. The place was extremely dirty. There was a smell in the room. The fridge was dirty and smelly. The stove top was just as bad. The pillow case had a brown stain on it. The place was just dirty. The stage was very friendly and nice but they need to do some upgrades and make it better. The hotel has potential but it needs upkeep.
Business response:
Dear Keishel, Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered, including the cleanliness issues and unpleasant odors. This falls far short of our standards, and we’re taking immediate action to address these concerns with our housekeeping and maintenance teams. We appreciate your kind words about our staff and your recognition of the hotel’s potential. Your feedback is crucial in helping us improve, and we hope you’ll consider giving us another chance in the futur... read more
The furniture are rusting and they are old
Business response:
Dear Felix, Thank you for your feedback. We apologize for the condition of the furniture and any inconvenience it may have caused. Your comments are important to us, and we are currently reviewing our furnishings and maintenance procedures to ensure a more comfortable and updated experience for our guests. We appreciate your patience and understanding as we work on improvements. We look forward to welcoming you back.Sincerely,Hotel Management
Roaches were everywhere very nasty will never stay again
Business response:
Dear Dale, Thank you for your feedback. We deeply regret the experience you had regarding cleanliness and pest control. This is not reflective of our standards, and we are taking immediate action to address this issue with our team. We are committed to providing a clean and comfortable environment for all our guests, and we sincerely apologize for falling short. Your feedback is invaluable in helping us improve. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future... read more
There were bed bugs. I had no sleep. I am going through medical attention now. I willingly proceed legally.
Business response:
Dear Eutimio, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.