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Extended Stay America Select Suites - Fort Lauderdale - Airport - West
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5700 Reese Rd, Fort Lauderdale, FL, 33314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
terrible experience won't be back My room xard didn't work so they gave me another room and when i walked into the room, there was an awful smell. When I moved the pillows, I saw small bugs underneath. The awful smell continued to linger so i ended up just leaving the place after being there for 30 minutes even though i booked it for 2 nights. Will not come back again.
Business response:
Dear Guest, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we failed to meet your expectations. Please accept our sincerest apologies for the inconvenience caused by the issues with your room key and the unpleasant odor and cleanliness concerns that compromised your stay. We understand how frustrating this must have been for you. We take your feedback seriously and actively address thes... read more
They gave us a room full of cigarette smoke even though the description says non smoking room.
Business response:
Dear Venkataramani, We apologize for the inconvenience you experienced during your stay. Ensuring our guests have a comfortable and smoke-free environment is essential to us. We take your feedback seriously and will investigate this issue to prevent similar occurrences in the future. Your satisfaction is our priority, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your experience with us.Sincerely,Hotel Manag... read more
The room had a smell when I first walked in. I'm not sure if someone had smoked in the room. I went into the bathroom and there was a roach crawling on the wall. Then another one crawled out so I packed my stuff up and got out of there.
Business response:
Dear Anonymous, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and clean environment is our priority, and we regret that we fell short of your expectations. Your feedback regarding the room odor and the presence of pests is concerning, and we will address this matter promptly to ensure it does not happen again. We understand your decision to leave, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing this to our attentio... read more
When we entered the room at 2am there were over 20 cockroaches all over the room. Also the toilet bowl was dirty and pet fur all over the bedding.
Business response:
Dear Daune, Thank you for reviewing your visit to our hotel. Please accept our sincere apologies for the oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. We appreciate you bringing these matters to our attention so we can address them with the respective teams to uphold our service standards and prevent a recurrence. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome t... read more
No one was at the front desk and sat in the lobby for hours after paying for a reservation.
Business response:
Dear Shania, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your visit. This does not align with the service standard we wish to provide our guests when they arrive. We will share your feedback with our team to ensure our guests are welcomed with their best hospitality and assistance. We appreciate your patience and understanding. We hope to welcome you back for a more seamless experience. Thank you for your feedback.Sincerely,Hotel Management
Took 20 minutes for someone to come to the desk to check in. Room was dirty - didn't look like the bed sheets had been cleaned.
Business response:
Dear Lisa Marie, Thank you for taking the time to share your feedback with us. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. Further, we regret that the room was not delivered spotless. We value your feedback and hope you will revisit it so we can extend the exceptiona... read more
Bugs all over the place
Business response:
Dear Keishauna, We appreciate you taking the time to share your concerns with us. We strive to provide a comfortable and clean environment for our guests and follow strict standards regarding the upkeep and pest control of our property. However, we sincerely regret this was not your experience. Although this does not change what transpired, we will address your concerns with our team to prevent future occurrences. We hope you will accept our deepest apologies for any inconvenience caused and look forward to making it up to y... read more
The room was littered with dead cockroaches, and throughout our stay, I saw a bunch of live cockroaches traversing all over the room. The water when it initially came out of the faucet, was yellow in color, the fridge had rust, and it was broken, the bathroom did not have a shower curtain and I had to go request one. It seems that this is become more of an apartment for a lot of guest versus an actual hotel for others. The hallways smelled like stale, smoke and grime. On our first night there, the fire alarm went off at 12:4... read more
Business response:
Dear Esthefanie, Thank you for taking the time to share your detailed review with us. We sincerely apologize for the numerous issues you encountered during your stay. Please know that this falls far below the standards we strive to uphold. We understand how unsettling these circumstances must have been for you, and we regret any inconvenience caused. Your feedback is invaluable to us, and we will address these concerns with our team to prevent similar incidents in the future. We are wholly committed to restoring your faith i... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Lauderdale - Airport - West
How is Extended Stay America Select Suites - Fort Lauderdale - Airport - West rated?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West has a 3 star rating with 1,693 reviews.
When is Extended Stay America Select Suites - Fort Lauderdale - Airport - West open?
Extended Stay America Select Suites - Fort Lauderdale - Airport - West is open now. It will close tomorrow at 12:00 a.m.