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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aria was ridiculous. Fire alarm went off and had to wait to get back into room until fire department came out. Room conditions were not good. And didn't know it was a $100 deposit until I got there. I don't like surprises 😨 I wouldn't recommend anyone to stay there.
Business response:
Dear Lawrence, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your safety and satisfaction are our top priorities, and we regret any inconvenience caused by the fire alarm and the condition of your room. Additionally, we apologize for any confusion regarding the deposit policy. We keep our guests well-informed by having the same information on our websites. Your feedback is invaluable, and we will use it to improve our communication and ensure a smoother experience for our guest... read more
This was the worst hotel we ever stayed in! The website said there was a Grab and Go Breakfast. There was none! There was a refrigerator and small kitchenette area. There were no dishes, glassware or silverware. No coffee was available anywhere on the property. We were told we had to pay for fresh towels. We had to go buy towels, a coffeemaker and cooking utensils. The front desk was very rude! We, honestly have never stayed in a place like this!
Business response:
Dear Mary, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will take appropriate steps to address them and improve our services. We thank you for your patience and under... read more
It was terrible no hot wayer couldnt shower my son nor myself the night we arrived they changed my room the following morning and when we got back from the park i had no hot water in that room either had to wait 2 hours to shower.
Business response:
Dear Anel, Thank you for the review. We sincerely apologize for the inconvenience you faced with the hot water during your stay. Your comfort is our priority, and we regret any disruption to your plans. Please be assured that we are actively addressing this issue to prevent reoccurrence. We appreciate your patience and hope you will consider giving us another opportunity to provide a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Staying in your car is better. We arrived a half hour before check in. No one was at the desk and scruffy man came out and pointed to the check in sign and said “can’t people read”. We came back after 3 and a man behind desk told us we needed a 100.00 deposit. We had already paid for room or would have left because he was rude also. He didn’t know if room was ready and couldn’t find anyone. After several attempts of him using computer and trying to find housekeeping, we went to the room. There were no washcloths. We asked fo... read more
Business response:
Dear Terry, We sincerely apologize for the inconveniences and frustrations you experienced during your stay at our hotel. The issues you described, especially the delay in getting your room and the lack of timely assistance, do not reflect the standards we strive to uphold. Your concerns have been brought to the attention of our team, and we will review the circumstances surrounding your experience to ensure this does not happen in the future. We understand your disappointment, and we hope to have the opportunity to make ame... read more
Worst hotel... ever? I wish there was something nice to say about this hotel... but there simply is not. From the room only having what can be described as a barracks style cheap full sized mattress to the complete lack of Extended Stay amenities - kitchen utensils, cookware - literally not a single cup, pot, pan, or fork to be found. When i asked about ice, i was told there was a convenience store nearby. It quite possibly may have been the worst hotel room i have ever encountered. College dorms have more to offer.
Business response:
Dear Sean, Thank you for your review. We apologize for not meeting your expectations with the mattress and the amenities; seeing that we fell short of your anticipations is disappointing. Since our suites are designed for guests staying multiple nights and desiring home-like living, we understand the importance of a well-stocked kitchen; please know that the dining and cooking packs are available upon purchase; this information has also been posted on our hotel's website. We are sorry if this was not adequately communicated ... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.