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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was terrible no hot wayer couldnt shower my son nor myself the night we arrived they changed my room the following morning and when we got back from the park i had no hot water in that room either had to wait 2 hours to shower.
Business response:
Dear Anel, Thank you for the review. We sincerely apologize for the inconvenience you faced with the hot water during your stay. Your comfort is our priority, and we regret any disruption to your plans. Please be assured that we are actively addressing this issue to prevent reoccurrence. We appreciate your patience and hope you will consider giving us another opportunity to provide a much-improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
Staying in your car is better. We arrived a half hour before check in. No one was at the desk and scruffy man came out and pointed to the check in sign and said “can’t people read”. We came back after 3 and a man behind desk told us we needed a 100.00 deposit. We had already paid for room or would have left because he was rude also. He didn’t know if room was ready and couldn’t find anyone. After several attempts of him using computer and trying to find housekeeping, we went to the room. There were no washcloths. We asked fo... read more
Business response:
Dear Terry, We sincerely apologize for the inconveniences and frustrations you experienced during your stay at our hotel. The issues you described, especially the delay in getting your room and the lack of timely assistance, do not reflect the standards we strive to uphold. Your concerns have been brought to the attention of our team, and we will review the circumstances surrounding your experience to ensure this does not happen in the future. We understand your disappointment, and we hope to have the opportunity to make ame... read more
Worst hotel... ever? I wish there was something nice to say about this hotel... but there simply is not. From the room only having what can be described as a barracks style cheap full sized mattress to the complete lack of Extended Stay amenities - kitchen utensils, cookware - literally not a single cup, pot, pan, or fork to be found. When i asked about ice, i was told there was a convenience store nearby. It quite possibly may have been the worst hotel room i have ever encountered. College dorms have more to offer.
Business response:
Dear Sean, Thank you for your review. We apologize for not meeting your expectations with the mattress and the amenities; seeing that we fell short of your anticipations is disappointing. Since our suites are designed for guests staying multiple nights and desiring home-like living, we understand the importance of a well-stocked kitchen; please know that the dining and cooking packs are available upon purchase; this information has also been posted on our hotel's website. We are sorry if this was not adequately communicated ... read more
There were no wash cloth in room. Bed was extremely old and uncomfortable and bath tub had stains
Business response:
Dear lorna, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the lack of washcloths and the bed and bathtub condition is profoundly concerning and not representative of our standard. We will address them with our team to ensure a more comfortable and pleasant experience for our guests. Please accept our apologies for any disruption to your stay, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Bad
Business response:
Dear Rafael, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.