Extended Stay America Select Suites - Fort Myers - Northeast

Business response:

Dear Kelly, We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we sincerely appreciate your patience and understanding during your time with us. We hope to have the opportunity to welcome you back, as we are dedicated to delivering... read more

Business response:

Dear Guest,We are sorry to hear about your experience. It sounds incredibly frustrating to be unable to access your room after booking, especially so late at night. It’s disappointing that the hotel didn't inform you about their policy beforehand and still charged you. It might be helpful to reach out to the booking platform to request a refund and share your concerns. Hopefully, this will prevent similar issues for others in the future.Sincerely,Hotel Management 

Business response:

Dear Diane,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management 

Business response:

Dear Antonio ,I'm sorry to hear that your stay wasn't the best. Your feedback is important to us, and we would like to learn more about your experience to make improvements. Please feel free to reach out to us so we can address any specific issues you encountered. We hope to have the opportunity to provide you with a better stay in the future.Sincerely, Hotel Management 

Business response:

Dear Amanda,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Thomas, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding your check-in process. We strive to provide prompt and efficient service to all our guests, and we regret that we fell short in your case. Your feedback is valuable to us as we continually work to improve our guest experience, and we look forward to welcoming you back. Sincerely,Hotel Management 

Business response:

Dear Cole, We are deeply sorry for the unpleasant experience you encountered. Our staff should be courteous, and our facilities should be clean and odor-free. This falls far short of the standards we set for ourselves. We'll thoroughly investigate the cleanliness issues and address them immediately. We'll also ensure our staff receives additional training to provide the friendly and professional service you deserve. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to deli... read more

Business response:

Dear Jersey, We sincerely apologize that our staff wasn't as friendly and welcoming as they should have been. Friendliness and respect are core values for us, and we take such feedback seriously. We'll be sure to address this with our team to ensure all guests feel welcome and comfortable. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide the positive experience you deserve. Sincerely,Hotel Management