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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no wash cloth in room. Bed was extremely old and uncomfortable and bath tub had stains
Business response:
Dear lorna, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the lack of washcloths and the bed and bathtub condition is profoundly concerning and not representative of our standard. We will address them with our team to ensure a more comfortable and pleasant experience for our guests. Please accept our apologies for any disruption to your stay, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Bad
Business response:
Dear Rafael, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely,Hotel Management
Terrible First at all, we arrived after 10pm, the front office was closed already and we had to wait a lot for the front desk to do the check in. The hallways were dirty, like if you were walking outside, we couldn't connected to the Wi-Fi, when I stopped by the front desk to ask for the password the employee told me that I wasn't in the system as a guest, also my room was assigned to someone else while I was out during the day. In a few words...terrible experience
Business response:
Dear Kathylee, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. We value your business and would love the opportunity to exceed your expectations and provide... read more
Tube q dormir en mi carro porque no habia recepción estaba cerrada
Business response:
Dear Barbara, We are truly sorry to hear about the inconvenience you experienced. This is certainly not the level of service we aim to provide. We appreciate your feedback and will address this matter to ensure a better experience for future guests. If your travels bring you back to the area, we hope to have the opportunity to make it right and provide you with the service you deserve.Sincerely,Hotel Management
Less comfort than the ER The room is the most basic I have ever seen. 1 metal chair, no coffee maker, no toiletries, not so much as a mirror in the room. Staff was dismissive, no kindness, just short & bothered to be addressed at all.
Business response:
Dear Yvonne, It was disappointing to read your comments concerning your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations with your room. Please accept our apologies for any service issues that impacted your stay. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope you will give us another chance to welcome you back so you can experience our hotel the wa... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.