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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was by far the worst stay I’ve had at a hotel. When I arrived and checked in, I was given a room that hadn’t been cleaned at all and looked like a guest had just walked out. When I alerted the front desk staff, they laughed and shrugged and gave me another room. The hallways and lobby in the hotel smells like dog urine and trash and there were multiple spots of visible urine (in the hallway, in the elevator). The room I ended up with still wasn’t a completely up to par room and looked like it had been speed cleaned. On ... read more
Business response:
Dear Veronica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean, comfortable, and safe environment. We take your concerns seriously and assure you that our security team is reliable and well-trained. We are addressing your issues with the respective team members. We hope you will give us another opportunity to sho... read more
The beds looked and felt like a cot, we had no towels at all and no ice bin. For $105, i expected more, should’ve gotten a $60 room with an actual bed. never again.
Business response:
Dear Paul, We appreciate your feedback and regret any inconvenience you experienced during your stay. Guest comfort is important to us, and we apologize for falling short of your expectations. Your comments will be shared with the team to address these concerns and improve our services. We hope you consider giving us another chance in the future to provide a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Booked three rooms. One had a foul small and dirty, the other the door wouldn’t lock when leaving, no grab-and-go breakfast, no utensils/pans etc to use kitchen. Overall a dirty place
Business response:
Dear Ademir, We sincerely regret the challenges you encountered during your stay. We apologize for the room conditions and inconvenience with the door lock. We take cleanliness and security seriously, and we'll consider your comments as we strive to provide an even better experience. Please accept our sincere apologies for falling short of expectations. We appreciate your insights, and we hope to see you again so we can provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Sincerely,... read more
Hotel smell bad.
Business response:
Dear Sa, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.