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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible First at all, we arrived after 10pm, the front office was closed already and we had to wait a lot for the front desk to do the check in. The hallways were dirty, like if you were walking outside, we couldn't connected to the Wi-Fi, when I stopped by the front desk to ask for the password the employee told me that I wasn't in the system as a guest, also my room was assigned to someone else while I was out during the day. In a few words...terrible experience
Business response:
Dear Kathylee, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. Your feedback is valuable to us in identifying areas for improvement, and we are grateful for your patience and understanding. We value your business and would love the opportunity to exceed your expectations and provide... read more
Tube q dormir en mi carro porque no habia recepción estaba cerrada
Business response:
Dear Barbara, We are truly sorry to hear about the inconvenience you experienced. This is certainly not the level of service we aim to provide. We appreciate your feedback and will address this matter to ensure a better experience for future guests. If your travels bring you back to the area, we hope to have the opportunity to make it right and provide you with the service you deserve.Sincerely,Hotel Management
Less comfort than the ER The room is the most basic I have ever seen. 1 metal chair, no coffee maker, no toiletries, not so much as a mirror in the room. Staff was dismissive, no kindness, just short & bothered to be addressed at all.
Business response:
Dear Yvonne, It was disappointing to read your comments concerning your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations with your room. Please accept our apologies for any service issues that impacted your stay. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. We hope you will give us another chance to welcome you back so you can experience our hotel the wa... read more
This was by far the worst stay I’ve had at a hotel. When I arrived and checked in, I was given a room that hadn’t been cleaned at all and looked like a guest had just walked out. When I alerted the front desk staff, they laughed and shrugged and gave me another room. The hallways and lobby in the hotel smells like dog urine and trash and there were multiple spots of visible urine (in the hallway, in the elevator). The room I ended up with still wasn’t a completely up to par room and looked like it had been speed cleaned. On ... read more
Business response:
Dear Veronica, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean, comfortable, and safe environment. We take your concerns seriously and assure you that our security team is reliable and well-trained. We are addressing your issues with the respective team members. We hope you will give us another opportunity to sho... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.