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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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The property was under new management and under construction. My room was dirty and the floor was full with pieces of glasses. My bed was a matress in top of a table. It felt like e nightmare and unsafe. They sent me an email with timing for the breakfast and they didn't serve it cause they were under construction. Steeling money when you are not ready to give a service is not good for no business.
Business response:
Dear Besa, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns you had with your room. We have also noted your comments regarding breakfast. While these issues are temporary, we understand this does not help your experience. We will address your concerns appropriately with our team. We are grateful for your patience, and we would ... read more
This was an “extended stay” hotel. Kitchen had no pots, pans, dishes, silverware, no coffee machine, not even a cup to take a drink of water. Blinds didn’t work. There was a covering over outside of window but workers tore it off in the morning and there was no way to close the blinds. Pathetic.
Business response:
Dear Brian, Thank you for choosing our hotel during your recent visit to our area. We are sorry for the inconvenience caused to you in your suite. Our front desk team can help you with making your time better. In response to your remarks, we will instruct our team to share the details about the kitchenware policy during check-in that they are on request and kept at the front desk to ensure cleanliness. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Poor Unlisted that it's under remodel. Daytime staff was horrible and a midnight thirst quencher resulted in finding the roaches
Business response:
Dear Daniel, Thank you for choosing us. We hope you will accept our deepest apologies for the level of service you received from our staff. We take these reviews seriously, and your feedback is being evaluated by our team to ensure these concerns are not repeated. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We truly hope you will give us another chance to prov... read more
Property being renovated. Open dumpsters in the parking lot. Old rusty air conditioners lying in the hallways. No coffee pots in room, and no coffee or grab and go breakfast as was advertised. Full size bed was crap... Won't stay again.
Business response:
Dear Josh, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Because the pictures on Expedia isn’t the same as the hotel and they were doing construction everywhere in the hotel and it looked like a horror movie and tornado happened in that hotel I want refund or something because this isn’t right
Business response:
Dear Justin, Please accept our apologies for failing to meet your expectations during this visit. We always want our guests to enjoy seamless service and exceptional accommodations. Also, as an extended-stay hotel, we provide many features and amenities to make our guests feel at home. Therefore, we regret that this was not your experience. We hope you will consider giving us another opportunity to host you again and regain your trust in our hotel.Sincerely,Hotel Management
El cheking fue de lo peor
Business response:
Dear Franklin, Thank you for sharing your observation with us. We're sorry to hear about your check-in experience. We understand that a smooth check-in process is essential for our guests. Sometimes, unforeseen circumstances may cause delays. We appreciate your feedback, as it helps us work on improving our services. If you decide to stay with us in the future, we hope to provide a more efficient check-in process for a better overall experience. Your comfort and satisfaction are important to us, and we're continuously workin... read more
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,754 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.