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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds looked and felt like a cot, we had no towels at all and no ice bin. For $105, i expected more, should’ve gotten a $60 room with an actual bed. never again.
Business response:
Dear Paul, We appreciate your feedback and regret any inconvenience you experienced during your stay. Guest comfort is important to us, and we apologize for falling short of your expectations. Your comments will be shared with the team to address these concerns and improve our services. We hope you consider giving us another chance in the future to provide a more enjoyable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Booked three rooms. One had a foul small and dirty, the other the door wouldn’t lock when leaving, no grab-and-go breakfast, no utensils/pans etc to use kitchen. Overall a dirty place
Business response:
Dear Ademir, We sincerely regret the challenges you encountered during your stay. We apologize for the room conditions and inconvenience with the door lock. We take cleanliness and security seriously, and we'll consider your comments as we strive to provide an even better experience. Please accept our sincere apologies for falling short of expectations. We appreciate your insights, and we hope to see you again so we can provide you with the exceptional stay you deserve. Thank you for bringing this to our attention.Sincerely,... read more
Hotel smell bad.
Business response:
Dear Sa, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you.Sincerely,Hotel Management
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The property was under new management and under construction. My room was dirty and the floor was full with pieces of glasses. My bed was a matress in top of a table. It felt like e nightmare and unsafe. They sent me an email with timing for the breakfast and they didn't serve it cause they were under construction. Steeling money when you are not ready to give a service is not good for no business.
Business response:
Dear Besa, Thank you for staying with us and for your honest review. We are very disappointed that our current remodeling impacted your stay in any way. We try to keep disturbances to a minimum; therefore, we hope you will accept our apologies for the concerns you had with your room. We have also noted your comments regarding breakfast. While these issues are temporary, we understand this does not help your experience. We will address your concerns appropriately with our team. We are grateful for your patience, and we would ... read more
This was an “extended stay” hotel. Kitchen had no pots, pans, dishes, silverware, no coffee machine, not even a cup to take a drink of water. Blinds didn’t work. There was a covering over outside of window but workers tore it off in the morning and there was no way to close the blinds. Pathetic.
Business response:
Dear Brian, Thank you for choosing our hotel during your recent visit to our area. We are sorry for the inconvenience caused to you in your suite. Our front desk team can help you with making your time better. In response to your remarks, we will instruct our team to share the details about the kitchenware policy during check-in that they are on request and kept at the front desk to ensure cleanliness. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,806 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.