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Extended Stay America Select Suites - Fort Myers - Northeast
- Hotels
- Fort Myers, FL
About this business
Location details
9701 Orange River Blvd., Fort Myers, FL, 33905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay there, unless you like cockroaches. The Hotel was horrible, I actually slept in the car with my little one, because we saw cockroaches in the room, it was totally disgusting.., I took several pictures of the bugs, and disgusting walls, I can’t even believe how much they charge… also they have kitchen but not a single item in them… it’s almost like going camping, you have to bring your own pots, pans, dishes ect… I will never again stay there, never mind recommend it. At this point they should have pay me for the ... read more
Business response:
Thank you for taking the time to review and rate your stay with us. Please accept our sincerest apologies for the issues that you encountered at our hotel. This is nver the experience that we intend for you to have, and can assure you that we will be communicating with the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
I seen a roach in our room. The bedding needs improvement (ruff blanket.) Smelled musty and could smell marijuana when entering main floor to room.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
This property had faulty AC units, the lock was broken on my door, it was dirty and run down
Business response:
We apologize that you did not enjoy your stay with us, Andrea. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.
Nothing even staff rude hotel smell like mold in both3rd flr and1st it was really really bad overall --------10 negative
Business response:
Thank you for your review, Awilda. We are terribly sorry that you did not experience the exceptionally clean and comfortable experience that we intended for you. We are so sorry that we failed to satisfy your expectations and will use your feedback to help us improve in this area.
Where’s your maintenance worker? This is an extended stay hotel with zero dishes, silverware or pots & pans. There are no ice machines. The curtain blind was broken, the shower rod was loose. The fan in the bathroom was so thick with dust that you couldn’t see the fan. All of this for $200 plus $40 for our dog. I don’t know what they think our dog could do to a room that was already in such need of repair!
Business response:
Hello Marcia. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.
This place is a dump. Aircon was so noisy we turned it off. The toilet ran all night. Tv remote was missing from room. No table lamps just the cans in the ceiling. They have the nerve to charge $200/ night for a hotel that should be condemned
Business response:
Thank you for your review. We are sorry to see that your stay did not leave you with a better impression of our hotel. We hope that your future travels are wonderful ones.
Upon arrival the room smelled of mildew and disinfectant to cover the smell of mildew. The toilet would run for about 5 seconds every 3 to 4 minutes. There was no comfortable place to sit in the room. The elevator was broken so we had to use the stairs. All in all a very disappointing stay.
Business response:
Thank you for your review and comments, Wesley. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Quality of bed, noise from other rooms parking area junky. Dresser in room was falling apart, tub was dangerous from being slippery. Kitchen faucet was leaking, no light in refrigerator. ,
Business response:
Thank you for sharing your honest thoughts. Please know, we are continually working to improve the service and experience provided to our valued guests. We sincerely hope you can give us the chance to serve you and show you the great experience you can have with us.
Frequently asked questions about Extended Stay America Select Suites - Fort Myers - Northeast
How is Extended Stay America Select Suites - Fort Myers - Northeast rated?
Extended Stay America Select Suites - Fort Myers - Northeast has a 2.8 star rating with 1,729 reviews.
When is Extended Stay America Select Suites - Fort Myers - Northeast open?
Extended Stay America Select Suites - Fort Myers - Northeast is open now. It will close tomorrow at 12:00 a.m.