This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is disgusting! Trash everywhere. The walkways smell of urine. Room is very run down. Looks like the door has been broke into before.
Business response:
Please accept our sincere apologies for not meeting your expectations regarding the room. We do understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Very dirty. A lot of homeless are there
Business response:
Thank you for your candid feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Hotel Stay The room wasn't even what I reserved. I reserved a Queen size single non smoking room. Instead I got a Double full size room. The room smelled like pets and the floor was extremely sticky and dirty. I had to borrow a mop and Mr. Clean to mop the nasty floors myself. When I checked in they told me I could get a new room the following day but when I went to the front office they told me they had no Queen rooms available. I am homeless and if I spend my hard earned money then I deserve the best at what I'm paying for... read more
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the problems you had in your suite. We understand the importance of clean, and comfortable stay so we have shared your comments with the housekeeping team to be more diligent going forward so we can improve our guest experience. Moreover, we are sorry for the reservation issue you had. We will review this with the appropriate team to see what went wrong. Thank you for your feedback. Sincerely, Hotel Management
Well my stay was not that great cuz I had to switch rooms the first time because the TV didn't work I get to my next room and I don't realize to the morning which is now when I'm ready to take a shower. The shower doesn't work I sit in the chair last night in the back of the chair broke and this is the second room that I was in and I drop something on the floor with them to bed it was trash of the little bed so I think they need a little bit of housekeeping and to check the rooms a little better because I spent a lot of mone... read more
Business response:
Thank you for taking the time to post your review. I am so very sorry that you had a bad experience with us. We are taking correct measurement to correct what you have stated in your review. If your travel ever bring you back to Greensboro, please give us another chance to make it up to you.
Business response:
Carlton, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Julie, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Crystal, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
They have roaches and the staff is nice enough to move you to another roach infested room then give u a voucher instead of your money back when u leave do to nastiness
Business response:
Randy, thank you for the review regarding your visit. We are extremely sorry to read about your experience and apologize for the condition of the suites. Your feedback has been discussed with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We never intend to cause any discomfort, and we hope to receive an opportunity to regarding your trust. Sincerely, Hotel Management
Didn’t have the room I paid for available so had to get a handicap room and the bathroom floor stayed wet and you could hear EVERYTHING outside the door ALL NIGHT
Business response:
Tiara, thank you for your review. We are sorry your suite did not provide the comforts you desired and we were unable to provide you with the suite of your choice. We have followed up with our front desk team to make sure we do not disappoint you in the future. Moreover, we are sorry for the noise issues you faced. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. We hope you will give u... read more
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.