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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Larry Mc You pay more and get less. The shower rod was installed incorrectly causing the shower curtain to not be effective. The walls were damaged because of the incorrect installation. I called the front office about it. nothing happens. It shows a with management. Hiring unskilled labor and not doing inspections. The doormats in all rooms are now missing. There were no utensils or cups. No coffeemaker. The pillows were too soft offering no support to the head. I am a repeat custom from a few years back. The cost was more ... read more
Business response:
Larry, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
We frequent Extended Stays because of their full kitchens and their price. So while we understand, you get what you pay for, this place was probably the worst as far as the state of the property. The staff was very pleasant. Check in was great. They went above and beyond to get us in a room early. They fixed an orbitz error, it was great! The room… the door was filthy. The smell Of cigarettes hit you right in the face when you opened the door. The other tenants were loud (fighting, screaming, crying, slamming doors!) the dog... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
We checked in. The neighbors were yelling and throwing things. They took that outside on the balcony. We also had a toilet that leaked water all over the floor. We went down to the front desk for help. The door was locked and no one answered when we called multiple times, so we left. We called corporate, and no one would help us make sure we were checked out or get a refund. They did say someone would call us the next day to help us. No one has called yet. BAD SERVICE. The day shift lady who checked us in was nice. The night... read more
Business response:
Steven, thank you for taking the time to share your detailed feedback. Firstly, we apologize for the issues that led you to leave us earlier than expected. We are also sorry our associates were not present at the front office when you needed their assistance. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly and explain your situation. We also regret knowing someone from our team did not get in touch with you. We hope to serv... read more
not much
Business response:
Mary, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
N/A I did not stay it wasn’t safe nor clean and the smoke smell was just bad….
Business response:
Ikea, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Worst hotel ever Terrible place Front desk attendant was very nice The room in general was very dirty and old There was cockroaches and spiders in the room Never again!!!
Business response:
Alejandro, thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our front desk associate delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
please dont waist your money cheap but not worth room was terrible and very nasty with bugs
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.