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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Business response:
Agnes, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
would not recommend Dirty the room wasn’t cleaned. Stuffy and could not breathe. I requested a non smoking room instead it’ll smelled like someone has just smoked a pack of cigarettes. Don’t stay here.
Business response:
Danielle, thank you for being our guest and for the valued feedback. We are truly sorry for the cleanliness issues with your guest room and for any oversight on our part. We understand how important it is to not only have a clean room, but one that is also free of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down and we hope to have you back for the seamless stay you deser... read more
It was not clean at all no towels phone had no cords so I had to keep walking to the office my family and I left in the middle of the night and got another room I couldn’t sleep
Business response:
Thomas, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Terrible appearance and smell The hotel room had dried drops of blood in several places on the carpet. The bathroom door looked like it was punched by the lock which was missing. One of the two beds was broken/tipping. And the whole place smelled like cigarettes.
Business response:
Tanisha, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
horrible!!!! When we got there and checked into the room the room was supposed to be non smoking but it had cigarette butts on the floor. It did not have any blankets on the bed. It didn’t have any towels or toilet paper. It didn’t have a shower curtain! It had no soap or toiletries. We had to call the front desk repeatedly for these items. He gave us a late check out at 1:00 pm. The next morning we were disturbed by a banging on the door. The manager told us we had to leave. We reminded her that we had a late check out due ... read more
Business response:
Janelle, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room and with our service. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is unacceptable, and we will address the concerns you outlined and take corrective actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your nex... read more
The worst hotel ( Extended stay) I have been to They didn’t have any pots, dishes and the TV only half as worked and when I ask to speak to or get the number for a higher up I was refused
Business response:
Larry, thank you for staying at our hotel. We work hard to make our guests feel at home, so we were disappointed to read about your experience and apologize for the inconvenience caused to you. Feedbacks like yours help us improve our guest experience, so your comments regarding the lack of kitchenware and the television will be shared with the appropriate individuals to take necessary actions. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.