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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just the worse place to stay Omg soon as I pulled into the parking lot it was a party... Loud music and people loitering. It took 20 minutes to check in the receptionist did not know what he was doing. Got to the room I immediately inspect as I always do. The lights didn't work to see. So appeared like clean linen in the dim lighting. The bathroom was horrible, no shower curtain dirty tub and towels were yellow and brown. That was just nasty. I called for new towels and a shower curtain. They didn't even have one for the roo... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will be working to address the concerns you outlined. We value you as our guest and regret the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Where to begin?! I checked into my hotel that was supposed to be NON SMOKING only to come into a room that reeked of smoke. Disgusting. Then I discovered there were no bath towels or complimentary shampoo in the bathroom. I called the front desk and instead of having them delivered, I was asked to have to come pick them up at the office. These are basic hotel essentials, I shouldn’t have to go back to the office to pick these items up. There were multiple flies in my room and stains on the chairs. The carpets were sticky and... read more
Business response:
Victor, thank you for your stay at our hotel and for your comments. We sincerely apologize that you experienced difficulties during your stay with us. This is not the level of service and accommodations we generally provide and it certainly does not meet our standards. We have shared your comments with our entire staff, and we will take the appropriate action to prevent these issues from happening again. We hope that we will have another occasion to meet your expectations and to welcome you back in the future. Sincerely, Hot... read more
Business response:
Brian, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I won't do this again. I just needed one night to rest and relax, for my long drive home. The room was not that clean. The location was close to fast food and walmart, but the area itself has gone downhill. The tv did not work, and I was unable to refrigerate my left overs from dinner. I asked to have the issues repaired or be placed in another room. Management would not do either. I complained to Hotels.com afterward, and was told the hotel would issue a certificate for a free night.. which also never happened.
Business response:
Thank you for choosing to stay at our hotel. Although you liked our location, we are sorry for the issues you encountered in your room and regret our associates did not resolve it to your satisfaction. Rest assured, your comments have been shared with the appropriate teams so that we can improve our future guest experience. We understand your frustration and hope you will give us an opportunity to make your next stay outstanding in every respect. Sincerely, Hotel Management
Do not stay here. Terrible experience. Room wasn’t ready. Had to wait outside. Finally got moved to another room. That room reeked of marijuana. The room had no towels in it. We packed up and went elsewhere. Front desk offered no type of solution.
Business response:
Kenneth, thank you for being our guest. We are sorry your stay with us was shortened due to the difficulties you encountered and that we were unable to resolve it to your satisfaction. Your feedback has been shared with our front desk team to ensure we are consistent with our service delivery. We have also asked our housekeeping associates to ensure proper procedures are being followed to remove the smoke smell. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Well the hotel had no towels and wash clothes, the bed didn't match the frame. The recliner had combs sticking out the side, nothing was cleaned in the room. The top of the dresser was dirty. I already had paid for the room 1 day before arriving then i get there for her to tell me they sold my room. The hotel has falling off so much. Want be going there anymore. It's like a hood hotel. Don't waste your time.
Business response:
Thank you for posting a review of your recent stay. We apologize for the issues you had and that you were also disappointed with the cleanliness of your suite. Please be assured we have shared this with the appropriate team members in our organization so we can improve our guest experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Not worth the price Room had roaches, no toilet paper, no towels
Business response:
Thank you for choosing our hotel for your stay. Please accept our apologies for not meeting your expectations and for the insects in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We value your feedback and hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Housekeeper didn't take care room. No towels, soap, shampoo, etc. And laundry room.. my all white clothes were stolen. I'm not very happy.
Business response:
Christopher, thank you for choosing our hotel. We are sorry for not living up to your expectations and for the difficulties you encountered during your visit. Our guests often bring their items from the home to use in their suite, so that's why our toiletries are available upon request at the front desk and always complimentary. We also regret the unfortunate incident of you losing your white clothes. Any property left behind is always brought down to the reception area. We suggest you reach out to our front desk so that we ... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.