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Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
- Hotels
- Greensboro, NC
About this business
Location details
4317 Big Tree Way, Greensboro, NC, 27409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Guests did not respect others, making noise all night, smoking and drinking on the halls and stairs at all times, not clean at all. No excuses.
Business response:
Thank you for choosing our hotel for your visit. We apologize for the disturbances from other guests that impacted your stay.It is unfortunate our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We are terribly sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Only lights that work in the room where the bathroom and kitchen lights. They could not wash linen
Business response:
Shelly, thank you for choosing to stay with us. We apologize for the cleanliness and maintenance issues you encountered in your room. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second c... read more
Wouldn’t stay again First room the ac was broken and the bed was too. The second room smelled old and smokey.
Business response:
Kimsey, thank you for being our guest. We apologize for the difficulties you faced in your initial and second room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The bait was made up the room was done but it had a smell in it the rug was dirty they had no coffee pot in their the lamps were broken very dimly lit they act like they didn't know I was coming I wanted to give me a different setup than other than what I ordered who's not too good of experience
Business response:
Thank you for your recent stay and for taking time to post your review online. We apologize for the condition of your guest suite and for the cleanliness issues you experienced. Apart from that, we would also like to inform that coffee pots and other in-room amenities are provided at the front desk and we are sorry if this was not communicated to you. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when ... read more
While the sheets and towels had been changed, the sink was dirty, the frig had old food, THE microwave had food in it; AND the bathroom floor had not been cleaned. Outside? empty beer bottles everywhere and if you get on the back side...you are about 30-40 yards from the highway. And the "free" internet? Due to a stupid code the front desk person generated and then could not fix ... it never worked!
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret your disappointment with the situation you described and that you couldn't access our free WiFi. We will share your comments with our front desk team to be more diligent going forward. Please consider giving us another opportunity to provide you with the exceptional experience you dese... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
We are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Business response:
Caretta, we deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Unsafe I tried to cancel after reaching the location immediately, but hotels.com phone system was not working. I was stuck staying in a location where I felt unsafe, noisy due the go carts of a neighboring business and unsavory guests loitering about. In the middle of the night two inebriated guests doors down from argued, cursed and call the police on one another. The toilet ran intermittently throughout my entire stay. As a single female, I totally felt unsafe as car horn alarms sounded off in the parking lot on multiple o... read more
Business response:
Felicia, thank you for being our guest. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way
How is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way rated?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way has a 2.9 star rating with 1,661 reviews.
When is Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way open?
Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way is open now. It will close tomorrow at 12:00 a.m.