Extended Stay America Select Suites - Greensboro - Wendover Ave. - Big Tree Way

Business response:

Dominiqua, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Tywon, thank you for being our guest. We are sorry for the difficulties you had in your room and for the disappointment it caused. Your feedback has been discussed with our housekeeping and maintenance associates to improve the quality of our accommodations. We also regret if you had any inconvenience due to other guests on the property. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management 

Business response:

We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jeferson, we apologize for not being able to accommodate you on this visit. Since your reservation was made through a third party, we suggest you reach out to them for further assistance. Again, our apologies, and we hope we can have another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Laquita, thank you for being our guest. Please accept our sincerest apologies for the smell of smoke and noise issues. Your feedback is valuable to us, and we will surely review it with the appropriate team to ensure we better serve our guests. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We sincerely apologize for the cleanliness issues you encountered in your room and regret the inconvenience caused. Your feedback will be shared with our housekeeping team to ensure we are more diligent in our efforts going forward. We truly hope you will consider giving us another chance so we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Crystal, we are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to see. We regret the inconvenience caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management